Senior Business Analyst

5 hours ago

Bengaluru, Karnataka, India Quantiphi Full time
Role: Senior Business Analyst - Conversational Designer Years of Experience: 4 - 9 years Location: Mumbai, Bangalore and Trivandrum Roles & Responsibilities:● Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent:● Define use cases● Design a human-to-virtual-agent conversation flow iteratively● Apply industry best practices and promote standards for execution and delivery approach● Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects.● Act as a liaison between stakeholders, project teams, and development teams.● Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.● Managing customer communication & relationships Required Skills:● Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design● Excellent communication, articulation, abstraction, analytical and presentation skills● Ability to work with minimal supervision in a dynamic and timeline sensitive work environment● Excellent aptitude in business analysis and awareness of quantitative analysis techniques.

Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research Nice to have skills:● Experience in AI bot platforms, such as Dialog Flow/API.

AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc.

(as a Project Manager/Analyst/Consultant)● Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight, Generative AI etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)● Well versed with voiced based processing (text to speech, speech to text)● PMP, PSM certification

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