Customer Service Representative

4 weeks ago


Mumbai, Maharashtra, India NIIT Full time
NIIT is Hiring – Night-Shift Customer Service Specialist – Voice Process Location: Airoli, Navi Mumbai (On-site) Shift: Exclusively Evening/Night (US Shift – Voice Process) Compensation: ₹2.4 LPA Commute: One‑way cab facility provided Role Overview As a Customer Service Specialist – HRO (Voice Process), you'll be the first point of contact for customers via phone, delivering timely support, ensuring first-call resolution, and maintaining comprehensive documentation.
Key Responsibilities -Handle inbound/outbound calls for customer queries (US Healthcare domain) -Provide accurate support aligned with SLAs (First‑call resolution, customer satisfaction, AHT targets) -Maintain detailed interaction logs and ensure proper follow-up documentation Eligibility & Skills -Graduates in any stream ( B.
Com , B.
A., B.
B.
A., B.
Sc ., B.
Ed.) – freshers welcome -Excellent verbal communication in English -Basic computer proficiency -Comfortable working night shifts; - PAN card mandatory Who Should Apply -Freshers: Ready to start a career in voice-based customer support -BPO Enthusiasts: Looking for US-voice exposure and night shift roles with transport support -Detail-Oriented Communicators: Committed to high-quality support and documentation How to Apply Email: Jasleen.2.
Kaur@niitmts.com Whats App: 70424 58078

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