Engineer

3 days ago

Chennai, Tamil Nadu, India Movate Full time
Hiring for Customer Support Engineer@MOVATE_Ambattur, Chennai Looking only for Immediate Joiners Interested candidates inbox your CV to Deebathra.

Abrahamgnanadass@movate.com Years of Exp - from 3 months Must have International Support Expereince Excellent Communication Skills Must be a Graduate Desired Profile Excellent Communication - for voice, email, chat support Should be able to communicate effectively Should possess good telephone and email etiquette Must be a graduate Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)Must have good customer handling skills with the ability to learn networking concepts Role Designation : Engineer The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary.

They will create, manage tickets for the issues that the customer contacts.

They will act as the first point of contact before the customer reached the TAC.

Their job will also involve creation of licenses and support accounts to the clients worldwide.

The team will also ensure customer satisfaction / experience is and stays a priority.

Manage high visibility exceptions and can work with cross - functional teams to provide best solutions Responsibilities Creation of World Wide Return Materials Authorization Ensuring all Premium Service orders are completed in a timely manner Working and managing 3 Party Vendors around shipments, deliveries and returns Resolve any RMA issues from the customer or Level 1,2& 3 Technical Centers Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers Updating the Siebel Database to document customer cases Notification to customers product shipments Escalating RMAs for additional support in a timely manner Manage caseloads in a timely manner to closure

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