Program / Admissions Coordinator - Spanish & Portuguese

About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.

It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations.

Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.

Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, Soft Bank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Role Overview: We are seeking a Program Coordinator to support learners and ensure smooth delivery of our LATAM region programs.

The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, Whats App, and voice channels.

Key Responsibilities: Learner Support: Respond to inquiries across all communication channels (email, chat, Whats App, voice), ensuring timely and accurate resolutions to enhance learner satisfaction.

Major queries relate to extension requests, assignment submissions, grading and certificate issuance processes.

Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.

Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.

Quality Control: Ensure all communications meet quality standards and brand guidelines.

Stay updated on programs and partnerships to support learners effectively.

Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.

Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.

Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.

Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a highquality participant experience.

Qualifications: Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.

Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, Whats App).

Education: Bachelor's degree preferred.

Customer Support Experience: Prior experience in a customer service or learner support role.

Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.

Experience in Salesforce, Zendesk or any ticketing system Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.

Organizational Skills: Strong multitasking ability and attention to detail.

Why Join Us: At Emeritus, you'll make a meaningful impact by supporting learners globally while working in a collaborative, inclusive, and growth-oriented environment.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-markhttps://www.outlookbusiness.com/start-up/news/eruditus-secures-150-million-funding-for-ai-expansion-business-growthhttps://economictimes.indiatimes.com/tech/startups/edtech-unicorn-emeritus-story-now-a-harvard-business-school-case-study/articleshow/107648728.cms?from=mdr

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