Senior Infrastructure

4 weeks ago

Bengaluru, Karnataka, India Danush Systems And Solutions Full time
Job Description – Senior Infrastructure & Cloud Support Engineer Location: Bangalore Website: Job Type: Full Time (Monday-Saturday) CTC Range: ₹5–7 LPA (Fixed – Based on hands-on skills, not previous company size) Role Summary: We are looking for a hands-on Senior Infrastructure & Cloud Support Engineer to handle Level 2/3 escalations related to servers, firewalls, Microsoft 365, Azure, network configurations, VPNs, and customer-specific setups.
You will act as the technical backbone for the service team and work closely with the Helpdesk, Field Engineers, and the Customer Success Manager to ensure SLA compliance and advanced issue resolution.
Key Responsibilities: Server & Infrastructure Support Manage and troubleshoot Windows Server environments (AD, DNS, DHCP, GPO) User provisioning, group policies, file server permissions, login scripts Virtualization (Hyper-V / VMware) setup and snapshot restores Cloud & M365 Sup port Handle Azure AD, Exchange Online, Share Point, MFA poli cies Configure and troubleshoot hybrid environm ents Migrate mailboxes, manage One Drive and Teams issue Network & Secu rity Manage and configure firewalls (Forti Gate, Sophos, Sonic Wall, Ubiquiti, etc.) VPN setup (site-to-site & client-based), port forwarding, IP planning Basic routing, VLAN, switch config reviews for SME clients Escalation & RCA Handling Resolve L2/L3 escalated tickets from helpdesk or CSMDocument RCA for all P1/P2 tickets and support SLA Champion Own closure of preventive alerts on core infra Internal Coordination Guide and train L1/L1.5 engineers on escalated to pics Support project team during infra handovers to ser vice Prepare and present weekly technical reports to CSM and CEO Required Ski lls 4–5 years in MSP or IT Infra support (L2/L3 level) Strong experience with Windows Server & Active Directory Familiarity with Azure AD, M365 admin, basic Power Shell Hands-on with firewall configuration and VPN setup Working knowledge of VLANs, DHCP relay, port security, etc.
Good documentation habits (RCA, ticket notes, asset changes) Qualification B.
E.
/ B.
Sc.
in Computer Science or related field Certifications preferred: MCSA / AZ-104 / CCNA Locat ion: Bangalore (On-site & remote support to client) Reports To: Customer Success Manager & CEO (escalation layer) This is a full-time, on-site role based in Bangalore.
Only apply if you are aligned with the role scope and compensation range.
Please do not apply if your expectations, experience, or background are significantly mismatched from the above scope.
We appreciate your time and clarity.
Note: We are not looking for MNC-style profiles with large team dependency, ticket-based delivery, or limited hands-on ownership.

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