Customer Service Representative

3 weeks ago


Kolkata, West Bengal, India Tata Consultancy Services Full time
Walk-in | TCS Kolkata Hiring for Customer Service_WebchatINTERVIEW DETAILS:Interview date: 10th April,2025, ThursdayInterview time: 10 AM to 12 PMVenue:Tata Consultancy Services, Gitanjali Park Plot-II/F/3 Action Area -II, Gitanjali Rd, International Financial Hub(CBD), Newtown, Kolkata, West Bengal 700156, IndiaRole : Customer Service_WebchatExperience: 1 year to 5 yearsJob Location: KolkataShift: 24*7Education / Qualifications: -Minimum 15 years of regular, full-time education (10 + 2 + 3)Non tech graduatesJob Description: 1 – 2 years of Front office experience (Chat / Email)Excellent English written and verbal communication.Preferred candidate with prior UK customer experienceComfortable with Night shift and Rotational week offsComfortable working from officePreferred Skills & Qualifications:Prior experience in voice-based roles, preferably in the utility domainExcellent communication skills with a professional and empathetic approachProficiency in handling customer queries and providing tailored resolutionsFlexibility to work in UK shifts and adapt to a fast-paced environmentMandatory Requirements (How to generate your EPCN)EPCN number is mandatory for eligibility of the interview.
Follow the steps below to register and mention the EPCN number on your resume· Step 1: Visit https://ibegin.tcs.com/i Begin/· Step 2: Click to login· Step 3: Click New user (Register with us)· Step 4: Select "BPO" in areas of interest and complete the registration.
(Fill the details)· Step 5: Once completed, your TCS no.
will be generated which starts from EP2024 XXXX.· Step 6: You will receive the EP number on your personal e-mail ID.*Interested Candidate may walk in at the below venue.
*It is mandatory to write EP Number & "Marcellinius" as reference on CVAbout TCS:A global IT and business solutions leader, TCS has an employee strength of 614 K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23).
TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey

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