App Monitoring Expert

2 weeks ago

India DigiHelic Solutions Pvt. Ltd. Full time
App Monitoring Expert Experience: 5 Years Location: Bangalore Qualifications:
• Proven experience with Dynatrace setup and configuration.
• Experience in operational application management o troubleshooting user issues and performing root cause analysiso identifying recurring issues and ensuring long-term fixes
• expertise in setting up alarming for Dynatrace and Splunk for different applicationso define and fine tune alertso integrate Dynatrace alerts in incident management tooling
• Understanding of web technologies (HTML, CSS, Java Script) and frameworks.
• Ability to analyse and optimise application code with respect to error handling and alerting
• Strong understanding of synthetic monitoring and alarm management.
• Experience with Service Now or similar IT service management tools.
• Problem-solving mindset with a focus on continuous improvement.
• Experience in a similar liaison role between application and platform teams.
• Knowledge of ITIL practices and principles.

Soft skills:
• Excellent communication and collaboration skills.
• Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.
• project management "light" skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities
• Sense of accuracy (in monitoring configuration)
• Be able to provide support and training to application teams with varying levels of technical expertise.

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