Enterprise Systems Administrator

4 weeks ago

bangalore, India New Relic, Inc. Full time
Enterprise Systems Administrator Enterprise Systems Administrator Enterprise Systems Administrator Req ID FY|G&A|#8 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity Are you a seasoned Support Engineer looking to grow your Enterprise Jira Administrator chops? New Relic is looking for a cross disciplined technical expert in supporting Jira and related tools in the newly formed BA Product Operations team. The person stepping into this role should be comfortable triaging and resolving internal support requests from our Product engineers. Jira is a strategic platform and application used by most teams across New Relic and you will play a crucial role in how the platform is used across the organization. You will be responsible for front-end configurations, implementing customizations, evaluating, implementing and managing plug-ins, integrations, and for being a go-to source for all Jira related questions and tasks. You will be a key partner and SME working with internal PMOs and Jira SMEs across the organization to align Jira to our SDLC and best practices. You are naturally curious and like to solve problems. You are customer-centric. What you'll do Lead/manage all capabilities of the Atlassian ecosystem (including add-ons, screens, workflows, schemas, fields, permissions, and notifications) Provide enterprise level technical support for Jira Data Center and Cloud instances, and other products like Confluence Cloud, to our internal customers in the Product Organization Build a deep understanding of stakeholder use cases and determine ways to optimize and improve setup and workflows for our tools. Map current processes and establish goals for improving, automating and increasing the technical agility of the organization driving towards the best solutions. Work cross-functionally with stakeholders to deeply understand the requirements and ensure a seamless experience and timely delivery of projects for our end users Provide assistance in the management and support of integrations between tools in the development landscape including : Jira, Confluence, and integrations with other major systems, tools, and add-ons ex: Slack and GetHib Enterprise Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications via REST APIs This role requires 5+ years experience of SaaS enterprise tools support. Experience supporting and maintaining enterprise-level applications 5+ years experience as a Jira / Atlassian Administrator Bachelor of Science in Computer Science, Engineering or a related technical role or equivalent experience Experience administering Jira / Confluence environments with a mixture of on-premises and cloud Proficient in documenting and maintaining configuration and process information Familiar with Java, JavaScript, SQL and REST APIs Experience administering JIRA, Confluence and with Jira Version upgrades Ability to write custom JQL (Jira Query Language) Problem-solver and can use sound analytical skills in troubleshooting application issues and problem resolution in a timely manner Ability to prioritize and self manage work from a support queue A forward looking mindset for troubleshooting, future state planning, and best practices Advanced Experience in Automation tools like Scriptrunner and Automation for Jira Bonus points if you have Atlassian Certified Professional Experience with Web Programming languages (Java, JavaScript) Experience with Performance troubleshooting and Performance tuning

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit

Our hiring process
Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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