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Intune

2 months ago

Ibrahim Bagh Lines, India LTIMindtree Full time
Soft SkillsHandle technically challenging and politically sensitive customer situationsStrong communications skills – Excellent spoken and written English communication skillsEffective, polished interaction with customer to gather information quickly;

explain customer responsibilities in resolving issue;

communicate next steps and status;

and inspire confidenceThe successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues;

directly supports customers through telephone, email, and chat services as applicableDemonstrable troubleshooting skills and Cross-team collaborationKey ResponsibilitiesResponse and Resolution :-

You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practicesReadiness :-

You participate in communities with peer delivery roles.-

You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.Product/Process Improvement :-

You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvementsMandatory Skills : Microsoft Intune, Mobile Device Management and Mobile Application Mangement, Device Enrollments,Windows Autopilot, Application packaging and deployment. Windows Updates Deployment.Additional Responsibilities:Onboarding and Offboarding Windows, iOS, Mac OS, Android devices to Intune and scheduling Software Updates via Microsoft Intune.Create, maintain, update, deploy and delete configuration policies such as Device restrictions, Wi-Fi profile, Domain join profile etc.Extensive Experience in designing and Implementation of Windows Autopilot using Intune and implementing Co-management.In-depth knowledge of Endpoint Security Policies such as Firewall Policies, Attack surface Reduction, Disk Encryption Policies.Experience in PowerShell Scripting, DHCP, DNS and implementing Co-Management with Intune.Provide support for End users to design, install, administer, and optimize Microsoft Windows Updates and related components to achieve and maintain high performance of business applications.Strong knowledge of any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services