Client Relation Associate

2 months ago

mumbai, India Snaphunt Full time

The Offer

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Telecommunications
  • Strong opportunities to progress your career

The Job

You will be responsible for :

  • Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
  • Working closely with internal stakeholders to solve client issues.
  • Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
  • Developing account plans to enhance service delivery.
  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.

The Profile

  • Freshers candidates with excellent fluency in English can also apply
  • Candidates have to do International Inbound Outbound calls.
  • Able to do Lead Generation.
  • Fluency in English is a must.
  • Able to work in Night shift (US Shift)
  •  Working Hours: 9 Hours shift

The Employer

Our client is a reliable and fast-growing outsourcing human resource company that works with clients, providing them with professional services of virtual employees who would work for our clients from our production offices in India towards lead generation, upselling products, data enrichment, direct email marketing, backend processing, market research and appointment setting with aim of helping businesses grow and reach their business goals.

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