Team Lead

4 days ago

Jaipur, India Suncrypto Full time

Job Title: Customer Support Team Lead

Key Responsibilities:

  • Supervise and support a team of Customer Support Executives.
  • Monitor daily operations and team performance metrics.
  • Handle escalated customer issues and ensure timely resolution.
  • Conduct regular coaching, training, and performance reviews.
  • Ensure adherence to SOPs and continuous process improvements.
  • Collaborate with internal teams to resolve technical or account-related concerns.
  • Foster a positive, accountable, and customer-centric team culture.

Requirements:

  • Minimum 2–3 years in customer support, operations, or related roles; 6–12 months in a team lead or senior associate position.
  • Prior experience in a senior or team lead role preferred.
  • Must have experience in leading team of 5-10 members.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and team management abilities.
  • Ability to work under pressure in a fast-paced environment.

Nice to Have:

  • Experience in fintech, digital recharge payments.
  • Exposure to quality audits and reporting.
  • Basic data skills (Excel, Google Sheets) for tracking performance.

Job Type: Full-time

Pay: ₹32, ₹38,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Any exposure with Telecom Industry, Payment Gateway and Recharge Payments?

Experience:

  • Team lead: 1 year (Required)

Language:

  • English (Required)

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