Spa Receptionist

2 weeks ago

Gurugram, India The Leela Ambience Gurugram Hotel and Residences Full time

Role & responsibilities

  • Manage front desk operations, including greeting clients, answering phone calls, and handling inquiries
  • Schedule appointments and maintain the booking system to optimize spa treatments and services
  • Provide clients with information about services, packages, and promotions offered at the spa
  • Ensure the reception area is clean, organized, and welcoming at all times
  • Collaborate with spa staff to ensure seamless service delivery and client satisfaction
  • Process payments and maintain accurate records of client transactions
  • Handle client feedback and resolve any issues to enhance the customer experience

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