Content Risk Team Manager, Amazon
4 weeks ago
Responsibilities:
· Lead and supervise a team of L3 reviewers and L4 specialists.
· Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
· Accountability for setting and meeting team operational goals.
· Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs;
· Standard Operating Procedures development and roll-out, especially related to new process creation.
· Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).
· This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Key job responsibilities
· Lead and supervise a team of 15 to 20 reviewers.
· Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
· Accountability for setting and meeting team operational goals.
· Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs;
· Standard Operating Procedures development and roll-out, especially related to new process creation.
· Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).
· This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
BASIC QUALIFICATIONS
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques
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