Security Analyst I

4 weeks ago

mumbai, India ConnectWise Full time

Job Location: Mumbai, Hybrid, 24/7 shifts.

General Summary:

The Security Analyst I is responsible for performing necessary operational activities, including reviewing alerts and monitoring client data sources for security related threats and breaches. This role works in partnership with the Security Services team to stay current on threats, vulnerabilities, and exploits across the industry.

Essential Duties & Responsibilities:

• Provides support to the Security Services team, with a high attention to detail

• Researches, analyzes, and documents findings

• Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools

• Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity

• Assists with SIEM rule modification, notification pathways, and other system configuration management

• Analyzes process workflows and identifies problems

• Works with colleagues to understand processes and deliverables across the organization

• Adheres to relevant policies, procedures, standards, and security practices

• Delivers and prioritizes customers satisfaction

• Aids and facilitates partner communications, resolutions, and escalations

• Follows escalation procedures for interfacing with other SOC teams Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with close supervision

• Broad theoretical knowledge of applicable work area

• Ability to situationally adapt and understand new technology/processes as per business and partner requirements

• Strong and professional verbal and written communication skills

• Knowledge of general IT concepts and systems troubleshooting

• Ability to work in a fast-paced, dynamic environment with a high level of patience

• Excellent organizational skills

• Ability to manage, prioritize, and multitask Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 1+ years of relevant experience

• Preferred: Network+, Linux+, Security+, CySA+ or other related certifications

Working Conditions :

• Onsite/Hybrid/Remote depending on location

• 0-10% travel may be required

• May require ability to work flexible shift hours

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