Account Delivery Head
3 weeks ago
Job Title: Account Delivery Head (Customer Account)Location: Bangalore Office, MG RoadWork Mode: 5 days a week, Work from Office (WFO)Shift & Availability: 2:00 PM to 9:00 PM IST from office, with flexibility to support remotely until 1:00 AM IST for client calls, critical reviews, and escalations (US PST alignment).Verticals: Medical Device Manufacturing / Semiconductor Manufacturing / Hi-techHorizontals: IT Infrastructure / CyberSec / ServiceNow / SAP / Salesforce / MES / JDA / Merchandising / QE / AIKey Experience:- Delivery Excellence & SLA Adherence- Process, SOPs & Compliance- Org Structure & Talent Management- Client Satisfaction- Thought Leadership and Strategic thinkingPreferred Background:- 15+ years of experience in IT services delivery management and enterprise account delivery.- Started career in a hands-on technology role (such as developer, engineer, or architect) and then progressed into delivery manager and currently handling a complete customer account leading multiple towers TDMs.- IT Services / Managed Services leading a multi-tower account across IT Infrastructure, Cybersecurity, ServiceNow, SAP, Salesforce, MES, Blue Yonder (JDA), QE, AI for clients in Medical Devices, Semiconductors, and Hi-Tech.- Responsible for end-to-end account delivery, including managing horizontal TDMs (Infra, Cyber, ERP/SaaS, MES, QE, AI) reporting into this role and owning delivery for their own tower.- Proven track record of leading large-scale, complex delivery engagements for global clients.- Strong client management, communication, and problem-solving abilities.- Experience working with distributed teams across onsite/offshore models.- Demonstrated leadership in building high-performance delivery teams.Key Responsibilities:Client Satisfaction & Retention- Build and maintain strong, trust-based relationships with client stakeholders.- Monitor CSAT/NPS scores and proactively address issues impacting customer experience.- Serve as the senior delivery escalation point and ensure timely resolution of service concerns.- Drive initiatives that enhance long-term client engagement and retention.Delivery Excellence & SLA Adherence- Oversee all aspects of project delivery to ensure compliance with contractual SLAs, timelines, and quality standards.- Establish and manage delivery governance frameworks, review mechanisms, and performance dashboards.- Ensure delivery methodologies and processes are consistently applied across all engagements.- Promote continuous improvement and adoption of best practices in delivery execution.Talent Management & Team Growth- Lead, coach, and mentor Technical Delivery Managers, Architects, and key delivery personnel.- Build a strong, motivated, and high-performing delivery team through structured learning and career development initiatives.- Foster a culture of accountability, collaboration, and operational discipline within the team.- Work with HR and CoEs to ensure appropriate skill alignment and workforce planning.Governance & Continuous Improvement- Conduct regular internal and client governance meetings focused on delivery health, risks, and improvement plans.- Identify and implement process improvements to increase delivery efficiency and service quality.- Ensure proactive risk identification, mitigation, and transparent communication with stakeholders.- Champion continuous improvement programs across delivery teams to drive operational excellence.
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Account Delivery Head
4 weeks ago
Bengaluru, India TRUGlobal Full timeJob Description – Account Delivery Head Position : Account Delivery Head Experience : 15+ years in IT Services Delivery & Account Management Role Overview The Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT...
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Account Delivery Head
2 weeks ago
Bengaluru, Karnataka, India TRUGlobal Full time ₹ 15,00,000 - ₹ 30,00,000 per yearJob Description – Account Delivery HeadPosition: Account Delivery HeadExperience: 15+ years in IT Services Delivery & Account ManagementRole OverviewThe Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services...
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Account Delivery Head
2 weeks ago
Bengaluru, Karnataka, India Truglobal Full time ₹ 80,00,000 - ₹ 1,60,00,000 per yearTRUGlobal is Hiring for "Account Delivery Head (ADH)"Total Exp : 15-20 Years ExpWork Mode: Onsite ( 2:00PM-9:00PM-(1:00AM)Responsibility Area:Client Satisfaction & RetentionDelivery Excellence & SLA AdherenceFinancial Performance ManagementTalent Management & Team GrowthAccount Growth & Cross-Sell/Upsell12-18 years in IT Services Delivery & Account...
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Account Delivery Head
3 weeks ago
Bengaluru, Karnataka, India, Karnataka TRUGlobal Full timeJob Description – Account Delivery HeadPosition: Account Delivery HeadExperience: 15+ years in IT Services Delivery & Account ManagementRole OverviewThe Account Delivery Head will be responsible for end-to-end delivery, client relationship management, and account growth for strategic accounts. This leadership role demands strong expertise in IT services...
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Account Delivery Head
3 weeks ago
Bengaluru, India TRUGlobal Full timeJob Title: Account Delivery Head (Customer Account)Location: Bangalore Office, MG RoadWork Mode: 5 days a week, Work from Office (WFO)Shift & Availability: 2:00 PM to 9:00 PM IST from office, with flexibility to support remotely until 1:00 AM IST for client calls, critical reviews, and escalations (US PST alignment).Verticals: Medical Device Manufacturing /...
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Account Delivery Head
3 weeks ago
Bengaluru, India TRUGlobal Full timeJob Title: Account Delivery Head (Customer Account)Location: Bangalore Office, MG RoadWork Mode: 5 days a week, Work from Office (WFO)Shift & Availability: 2:00 PM to 9:00 PM IST from office, with flexibility to support remotely until 1:00 AM IST for client calls, critical reviews, and escalations (US PST alignment).Verticals: Medical Device Manufacturing /...
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Account Delivery Head
3 weeks ago
Bengaluru, India TRUGlobal Full timeJob Title: Account Delivery Head (Customer Account)Location: Bangalore Office, MG RoadWork Mode: 5 days a week, Work from Office (WFO)Shift & Availability: 2:00 PM to 9:00 PM IST from office, with flexibility to support remotely until 1:00 AM IST for client calls, critical reviews, and escalations (US PST alignment).Verticals: Medical Device Manufacturing /...
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Account Delivery Head
3 weeks ago
Bengaluru, India TRUGlobal Full timeJob Title: Account Delivery Head (Customer Account) Location: Bangalore Office, MG Road Work Mode: 5 days a week, Work from Office (WFO) Shift & Availability: 2:00 PM to 9:00 PM IST from office, with flexibility to support remotely until 1:00 AM IST for client calls, critical reviews, and escalations (US PST alignment). Verticals: Medical Device...
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Account Delivery Head
3 weeks ago
Bengaluru, India TRUGlobal Full timeJob Title: Account Delivery Head (Customer Account) Location: Bangalore Office, MG Road Work Mode: 5 days a week, Work from Office (WFO) Shift & Availability: 2:00 PM to 9:00 PM IST from office, with flexibility to support remotely until 1:00 AM IST for client calls, critical reviews, and escalations (US PST alignment). Verticals: Medical Device...
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Account Delivery Head
1 week ago
Bengaluru, India TRUGlobal Full timeJob Title: Account Delivery Head (Customer Account) Location: Bangalore Office, MG Road Work Mode: 5 days a week, Work from Office (WFO) Shift & Availability: 2:00 PM to 9:00 PM IST from office, with flexibility to support remotely until 1:00 AM IST for client calls, critical reviews, and escalations (US PST alignment). Verticals: Medical Device...
