Customer Service Support Manager

23 hours ago

Delhi, India Tonbo Imaging Full time

Job Responsibilities 1. Customer Interaction and Support  Maintain a constant liaison with the customers to understand the problems/issues being faced by them.  Collaborate with customer support team at Bangalore for early resolution of the problems related to the products. 2. Product Evaluation and Analysis: Conduct diagnosis through troubleshooting to find out the cause of failure. 3. Repair and Refurbishment: (i) Undertake repairs related to mechanical components as per the written instructions and procedures. (ii) Perform all work in accordance with quality standards and established safety procedures. (iii) Maintain a clean and safe work area. (iv) Ensure serviceability and calibration of measuring instruments and gauges. 4. Testing and Validation:  Perform system level testing of mechanical components.  Ensure proper documentation and report generation. 5. Continuous Improvement: Provide feedback to the Bangalore team on suggested changes/improvements to be done based on the customer feedback. 6. Maintain stock of finished products, spares, assembly/testing tools to meet customer requirements. 7. Flexible to take service calls & visit customer locations for field support. Qualifications  B.E / Diploma / ITI in Mechanical / Mechatronics.  2-3 years working experience in assembly/manufacturing of electro-mechanical systems.  Quality Control for mechanical / electronic components & processes.  Working knowledge on testing of PCBs / electrical systems is desirable.  IQC of mechanical parts, PCBs, Cables and electronic accessories (batteries, chargers, adapters) and inspection report generation. Skills  Excellent analytical and problem-solving skills.  Detail-oriented with a focus on precision and accuracy.  Effective communication and teamwork abilities.  Basic computer navigation and utilization skills, MS word, email, ppt.

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