Field Engineer/ Chennai

4 weeks ago

Chennai, India Randstad Full time

JOB DESCRIPTION FIELD ENGINEER ( Randstad Payrole ) Position : Field Engineer (Off Rolls) Place : Multiple locations Reports into : Service Lead/Manager Qualification : ITI or Diploma in Electrical/Electronics/Mechanical Experience Above 1+ year of Experience in Field customer service, onsite troubleshooting of coffee vending machines/home appliances/kitchen equipment. Basic English knowledge to use and update reports in Mobile APP Job Description 1. Preventive Maintenance to the installed coffee machines at customer location (PM) as per the PM plan 2. Attend the assigned Break down calls and resolve the issue with min. TAT. 3. Coffee machine demo, installation, and disconnection assigned. 4. Calibrate the product quality and quantity settings in field working machines. 5. Physical asset verification of coffee machines installed at customer locations. 6. Machine sanitization & deep cleaning Quarterly once. 7. Train the machine users regularly to reduce the failures due to mishandling and cleaning issues. 8. Provide on-site training to newly joined Engineers. 9. Key wise Product reading update in mobile APP & track the cleaning counter to check and ensure daily cleaning by the machine user. 10. Update the Cleaning tablet, cleaning solution and coffee beans stock level. 11. Take customer feedback for every call and customer satisfaction measuring feedback (Quarterly) for corrective action and improve the customer service delivery.

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