Salesforce Business Analyst-Salesforce Service Cloud

4 weeks ago

noida, India Technivorus Technology LLC Full time

Salesforce Business Analyst-Salesforce Service Cloud

Only Immediate Joiners/15 Days Notice Period


  • Minimum of 3 years of experience in business systems analysis
  • 2+ years of global CRM experience, including understanding of the following processes: marketing, lead generation and management, accounts, contacts, opportunity management, territory management, forecasting, sales processes, etc.
  • 2+ years of Salesforce.com experience including Sales Cloud
  • Salesforce Administrator certification required
  • Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders
  • Strong organizational and analytical skills with attention to detail
  • Excellent written and verbal skills
  • Ability to accept and manage changing priorities and address issues quickly and professionally
  • Familiarity with any of the following applications is a plus: Eloqua, Gainsight, Dun & Bradstreet, Qualtrics.
  • Salesforce Advanced Administrator certification is a plus
  • Experience with ServiceNow or a similar ITSM tool is a plus


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