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Salesforce Solution Architect

3 months ago

gurugram, India Teleperformance Full time

Role Description

The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their Community and externally in the marketplace.

  • Guide, rationalize, and deploy new technologies that drive increased business value
  • Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
  • Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
  • Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners


Minimum Requirements

  • 5+ years of confirmed experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and shown success
  • Extensive experience with configuration and customization on Salesforce platform
  • Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
  • Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

Preferred Requirements

  • Validated results in delivering high value business outcomes using an agile approach
  • Shown results leading customer and/or partner success stories
  • Relevant Salesforce certifications and consulting experience are strongly recommended


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