Customer Success Associate

2 weeks ago

Pune, Maharashtra, India HireAlpha Full time

Work Mode: Work From Office

Location: Pune

Position: Customer Success Associate

Key Responsibilities

  • Engage with customers proactively to provide excellent service and support.
  • Ensure smooth onboarding and ongoing support to enhance customer satisfaction.
  • Address customer queries and resolve issues efficiently with a focus on retention and growth.
  • Leverage sales acumen to identify opportunities for upselling and cross-selling.
  • Maintain accurate records of customer interactions and feedback.

Required Skills & Qualifications

  • Education: Graduate in any field.
  • Languages: English and Hindi (mandatory).
  • Additional proficiency in Tamil / Malayalam / Kannada / Assamese / Odia / Bengali / Gujarati will be an added advantage.
  • Excellent communication skills in English and Hindi with no MTI/RTI, grammatical, or pronunciation errors .
  • Strong interpersonal skills with a customer-first approach.
  • Fresher and experienced candidates are welcome to apply.
  • Preferred: Experience in Insurance and/or customer-facing sales roles.

Interview Process

  • HR Round
  • Versant 5 (Certified)
  • Written Assessment
  • Operations Round
  • Client Round

Employment Details

  • Shift: Rotational Shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts).
  • Working Days: 6 days a week.

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