Steward

17 hours ago

Aloft Chandigarh Zirakpur, India Back To Source Full time

Job Description Steward (Service Department)

Location: Mohali

Experience Required: We can consider freshers as well with internship in reputed restaurants & hotels

Department: Food & Beverage Service

Reports To: Restaurant Captain / Restaurant Manager

Position Overview

We are looking for a well-groomed, courteous, and service-oriented Steward to join our premium restaurant team. The Steward will be responsible for providing warm and professional guest service, ensuring a memorable dining experience that reflects the standards of a luxury restaurant.

Key Responsibilities

  • Greet and assist guests in a professional and courteous manner.
  • Present menus, explain specials, and assist guests in making informed choices.
  • Take food and beverage orders accurately and relay them promptly to the kitchen and bar.
  • Serve food and beverages efficiently, following fine-dining service standards.
  • Ensure tables are properly set, cleaned, and reset as per restaurant standards.
  • Maintain high levels of hygiene, cleanliness, and presentation in the dining area.
  • Anticipate guest needs and provide personalized attention to enhance the dining experience.
  • Coordinate with kitchen and bar staff for timely order delivery.
  • Handle guest queries, complaints, or special requests with professionalism.
  • Support the Restaurant Captain and Manager in smooth service operations.

Requirements

  • 0–7 years of experience as a Steward/Waiter in a premium or fine-dining restaurant/hotel.
  • Strong communication and interpersonal skills.
  • Good knowledge of food, wines, and beverages (fine dining etiquette preferred).
  • Well-groomed appearance with a pleasing personality.
  • Ability to remain calm and professional under pressure.
  • Basic knowledge of POS systems and billing procedures.
  • Flexibility to work in shifts, weekends, and holidays.

Key Competencies

  • Guest service excellence
  • Communication & presentation skills
  • Attention to detail
  • Teamwork & collaboration
  • Upselling and menu knowledge
  • Discipline & punctuality

Career Path

With dedication and consistent performance, the role offers growth opportunities into Senior Steward, Captain, and Supervisor roles in the service department of a luxury dining establishment.

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