Operations Executive

2 weeks ago


delhi, India Humancare World Wide Full time
Job Description: Operations
Responsibilities:
·     Manage the comprehensive operations of the organization both independently and collaboratively within a team environment.
·     Actively participate as a core member of the Operational Team.
·     Attend to all inquiries and requests received through various organizational mailing addresses promptly and efficiently, adhering to designated turnaround times (TAT).
·     Ensure timely response to client and colleague requests within specified TAT periods.
·     Coordinate with vendors, service providers, stakeholders, insurance/TPAs, and Airlines Companies for travel arrangements, reservations, medical clearances, and explore alternative options essential for day-to-day operations.
·     Liaise with worldwide medical flight service providers to ensure smooth and timely operational performance.
·     Provide extensive assistance and support to clients, including preparation and sharing of quotations.
·     Manage operational activities in repatriation cases, overseeing the evacuation process, and offering comprehensive support to both the team and clients.
·     Adhere to management directives and actively contribute to network building for the organization, including developing, implementing, and maintaining quality assurance protocols.
·     Enhance internal capacity by optimizing existing processes and procedures to increase efficiency.
·     Arrange ground ambulance services at origin and destination points as per client requirements.
·     Facilitate Doctor on Call and Teleconsultation services as per insurance company and individual client preferences.
·     Place GOP for insured members of insurance companies or TPAs.
·     Prepare Plan of Mission and flight manifests.
·     Maintain records of inbound calls, TPA & insurance cases, ambulance providers, quotation sheets, mortal service providers, hospitals, and clinics.
·     Manage databases of partners, vendors, and service providers.
·     Submit weekly and monthly reports.
·     Handle inbound leads from the SAARC Region.
·     Assist in recruiting, training, and supervising operational staff.
·     Provide guidance and mentorship to team members to ensure performance objectives are met.
·     Cultivate a positive and productive work environment.
·     Develop and implement strategies to streamline operations, reduce costs, and enhance productivity.
·     Monitor and evaluate the effectiveness of new processes, making necessary adjustments.
·     Update databases, master sheets, online platforms, and coordinate with accounts and management for approvals and processing.
·     Counsel clients on enquiry conversions and coordinate fulfillment for conversions.
Qualifications and Skills:
·     Bachelor's degree in business management, operations management, health management, or related field (Master's degree preferred).
·     Proven experience in operations management or related roles.
·     Familiarity with medical terminologies and wordings is advantageous.
·     Strong leadership and team management abilities.
·     Excellent problem-solving and decision-making skills.
·     Proficiency in data analysis and reporting software/tools.
·     Knowledge of industry-specific regulations and standards.
·     Exceptional communication and interpersonal skills.
·     Attention to detail and focus on quality.
·     Ability to thrive in a fast-paced, dynamic environment.
Mandatory Skill Sets:
·     Advanced Excel proficiency.
·     Strong multitasking abilities.
·     Quick decision-making skills.
·     Crisis management expertise.
·     Client interaction capabilities.
·     Experience in multi-departmental collaboration.
·     Job Location: Santa Cruz West
Note: Candidates should be comfortable with rotational shifts.
Please send your resumes to the Human Resources Department at:
We appreciate your interest in joining our team at Human Care Worldwide.
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