Manager of Artificial Intelligence- Conversational AI

1 month ago

bangalore, India EXL Full time

Mandatory Skills-

  • chatbot, voice experience; voice Conversation AI and NLP -Onereach.AI Or Google CCAI
  • Groovy OR Python OR Nodejs (any one)
  • AI platforms- Google CCAI/ Onereach.AI

Basic Functions-

  • Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
  • Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
  • Exposure of Lex and or Dialogflow, Watson or similar platform
  • Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platform
  • Solution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applications
  • Understanding of UI elements, APIs, Database interfaces etc.
  • Own the technical solution and ensure all technical aspects are implemented as designed
  • Must have ability to create high and low level design, architecture documents
  • Must assess risk involved in the project and highlight and mitigate to drive outcome
  • Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization
  • Ensure best practices is followed while coding or integrations & perform code/ integration review
  • Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations
  • Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
  • Revert with timelines on fixes of UAT observations
  • Provide post implementation support to all changes
  • Keep the project manager and product committee informed of task accomplishment, issues and status
  • Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
  • Perform Technical documentation as per the Project lifecycle
  • Share and follow best practices, development & deployment methodologies with other team members

Essential Functions

  • Good communication and presentation skills
  • Self-motivated, team player, action and results oriented.
  • Process driven and conceptual thinking
  • Change Management skills
  • Innovative thinker
  • Quick and agile learner
  • Working across cultures with sensitivity, partnering, driving with a focus on business impact

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