Sales executive

17 hours ago

Gtb Nager, India WTF Gyms Full time

Front Desk Executive (FD)Location: Delhi NCR (Gym Branches) Department: Operations & Sales Reports To: Branch Manager / Cluster ManagerRole OverviewThe Front Desk Executive is the first point of contact for all gym members and visitors. The role involves handling client queries, managing daily front office operations, maintaining records, and actively supporting sales by converting walk-ins and inquiries into memberships.Key ResponsibilitiesCustomer Service & ReceptionGreet members and visitors with a professional and friendly attitude.Handle incoming calls, walk-in inquiries, and Whats App/email queries.Provide accurate information about gym services, membership packages, and facilities.Sales & Lead ManagementConvert walk-ins and inquiries into paid memberships.Maintain and update lead follow-up trackers (via CRM/Google Sheets).Coordinate with the Sales Executive/Branch Manager for closing membership deals.Operations & AdministrationManage front desk operations including attendance records, visitor logs, and access control.Ensure smooth check-in/check-out of members through the gym’s software/app.Handle billing, payment collection, and receipt issuance.Member Relationship & RetentionAssist members with queries related to renewals, offers, and class schedules.Address and resolve customer grievances in a timely manner.Promote retention by ensuring high customer satisfaction.Compliance & ReportingMaintain cash handling accuracy and daily sales reports.Ensure adherence to company policies, grooming standards, and operational SOPs.Share daily/weekly reports with Branch Manager and Cluster Manager.Key Skills & CompetenciesExcellent communication skills (English & Hindi mandatory).Strong customer service and interpersonal skills.Basic computer knowledge (MS Excel, Google Sheets, CRM tools).Sales orientation with persuasive ability.Problem-solving attitude and ability to work under pressure.Qualifications & ExperienceMinimum Graduate / Diploma holder (any stream).0–2 years of experience in front desk, customer service, or sales (fitness industry preferred).Freshers with good communication skills are welcome.Performance KPIsMonthly membership conversions from walk-ins/leads.Customer satisfaction & retention rate.Accuracy of reporting & cash handling.Timeliness and professionalism in handling queries.

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