Head of Fraud, Risk

About the Team

The Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Fraud Risk & Strategy (FRS) team, part of the Risk function at Navi, owns fraud risk prevention, detection and investigation across all of Navi's business. To achieve this, FRS partners with Tech, Product & Analytics teams to define fraud controls, set up alerts as well as identify suspicious patterns through investigations.

About the Role

We are looking for an Associate Director, to be part of the Group Risk function, to lead the Fraud Risk & Strategy (FRS) function across lending, insurance, asset management and payments businesses. This role will work closely with the Group Risk Head to drive the FRS charter related initiatives and projects across the Group entities.

What We Expect From You

The role is expected to lead the fraud charter for the Group, covering businesses - lending, investments, insurance and payments. The responsibilities identified below are to be read in conjunction with this understanding:

Prevention

• Understanding and driving prevention of loss from various fraud modes (Transaction Fraud, Application, Account Takeover, Transaction Fraud, 1st and 3rd Party Fraud, Bust Out Fraud).
• Conduct periodic reviews of key processes and systems to identify gaps in terms of fraud and operational risk, and suggest controls to address the same
• Work with Product & Tech teams to build & deploy fraud rules in production; and also to review adequacy of controls to mitigate frauds at the design stage

Detection

• Liaise with Analytics teams to help build out data models needed for fraud analytics.
• Work towards automation of fraud identification and closure processes.
• Obtaining and monitoring reports from Audit, Collections, Customer Service, Finance, Credit, Risk, and Customer Complaints to identify red flags/ early warning signals of fraud

Investigations

• Ensure closure of action points emanating from various Investigations and present the summary of new controls and process improvements to the management.

Reporting

• Coordination with Compliance/Regulators (as applicable) for all regulatory/statutory reports/data submission in a timely manner with accuracy
• Providing required MIS and management reports to the Senior Management, Board Committees and the Board of Directors.
• Ensure fraud policies , processes and systems are aligned with changing regulatory requirements (from RBI, SEBI, IRDAI, NPCI).
• Share emerging trends on fraud , based on market intel
• Be responsible for the strategic build-out of the fraud charter for the Group, including:
• Identifying and setting roadmaps for fraud focus areas
• Capacity planning and team build to help achieve the stated objectives of the charter
• Ensure operational efficiency of the FRS team, across Risk & Investigations.
• Look for opportunities for automation, and the use of AI in enhancing FRS capabilities.

Must Haves

• Sound understanding of frauds in the digital ecosystem
• An understanding of retail loans, health insurance, payments (at least strong in either lending or payments) and the fraud trends and controls to prevent such frauds in these products would be preferred.
• 8-10 years of experience working in roles with responsibilities as identified above.
• Ability to communicate effectively with stakeholders and senior management, including Board Committee members, both verbally and in written presentations.
• Ability to balance risk, potential impact, resourcing, business drivers, and timelines
• Strong understanding of/ability to interpret regulatory requirements for financial services

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we're building tech-first solutions that work at scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's fastest-growing financial services organisations. But we're just getting started

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We're looking for people who dream big when it comes to innovation. At Navi, you'll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you're driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it's about how you think, build, and grow. You'll thrive here if:

• You're impact-driven : You take ownership, build boldly, and care about making a real difference.
• You strive for excellence : Good isn't good enough. You bring focus, precision, and a passion for quality.
• You embrace change : You adapt quickly, move fast, and always put the customer first.