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Aurigo Software Technologies
3 months ago
About Aurigo:
Aurigo is an American technology company founded in 2003 to help public sector agencies and facility owners plan, deliver, and maintain their capital projects and assets safely and efficiently. With more than $300 billion of capital programs under management, Aurigo's award-winning software solutions are trusted by over 300 customers in transportation, water and utilities, healthcare, higher education, and government on over 40,000 projects across North America. We are a privately held corporation headquartered in Austin, Texas, USA, with software development
and support centers in Canada and India. We are proud to be Great Place to Work Certified three times in a row. If you are ready to work for a fast-paced software company growing exponentially and interact with some of the brightest minds in the industry to solve real problems, we want to talk to you.
Primary Responsibilities:
- Develop and maintain comprehensive product help guides and documentation
- Create engaging and informative product help videos and onboarding guides
- Design and develop product training content tailored to different user segments
- Conduct product training sessions for various stakeholders, including customers and internal teams.
- Collaborate with product teams to understand features and updates for accurate documentation
- Gather feedback from users and stakeholders to continuously improve documentation and training materials.
- Ensure all documentation is up-to-date with the latest product changes and industry standards
- Manage the documentation repository, ensuring easy accessibility and organization of materials
- Work closely with the customer support team to identify common user challenges and address them in documentation and training
- Measure the effectiveness of documentation and training materials through user engagement metrics and feedback.
Required Skills:
- Proficiency in creating and editing videos using tools such as Adobe Premiere, Final Cut Pro, or similar.
- Strong writing and editing skills, with the ability to convey complex product information clearly and concisely.
- Experience in designing and developing training materials and educational content
- Knowledge of documentation management systems and content management tools
- Ability to analyze user engagement data to inform content improvement.
If interested please share below details :
Updated Resume :
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