Assistant Manager

Job Description:– Servicing Value Added Services (VAS) APosition Overview Position Title Senior Executive / Assistant Manager – CBO Department Operations Level/ Band Senior Executive / Assistant Manager BOrganisational Relationships Reports to Manager Supervises CBO – Employer Employee issuances CJob Dimensions Geographic Area Covered All locations from the HO StakeholdersInternal All departments StakeholdersExternal All the customers / Partners / Clients / Intermediaries Role Summary This role requires handling PAN India Issuances and servicing of Group clients (Employer \ Employee relations), partners, Intermediaries and business teams. This position requires a candidate to have corporate client handling background or should have experience in managing high end retail clients. Insurance experience will be preferred. Roles and Responsibilities: The candidate is expected to manage the below mentioned activities: Verification of documents and follow all compliance protocols including the AML & KYC regulations. New business and Renewal policy issuances Processing Endorsements received during the policy year -Mid-joiner / Mid-leaver / Sum Assured revision / Coverage post Underwriting (Uw) decision Timely Float reconciliation and processing refunds. Processing servicing requests - Sharing reports, Minor Alteration requests, communication of Uw decisions, follow up for medical fixations and reports Coordination with the finance, servicing team, Underwriting, Medical Management Team, Claims and compliance / Actuarial in order to ensure end to end closure of requests Ensuring that all cases are closed within TAT and SLA is maintained DKey Result Areas Adherence to established processes Following the process & coordinate with IT team for cases on adhoc basis Ensure timely updation of trackers Maintain consistent quality scores Controls Be updated on any process / regulation changes and communicate the same to relevant stakeholders Daily reconciliation of MIS. ECompetencies Competency For Proficiency Scale Proficiency Scale Description Customer & Consumer Orientation : 2 Ensures thorough follow up with servicing teams to ensure that customer concerns are responded to with urgency and sense of responsibility. Uses the perspectives of the customer to resolve decision dilemmas on operational approaches & priorities. Finds opportunities to collect information from the most direct source on customer needs. Collaboration & Networking : 1 Keeps self-aware of the important stake holders (decision makers & influencers) necessary for delivering results. Communicates & connects consistently with colleagues, customers and internal stakeholders to respond and resolve their concerns and queries. Remains courteous while dealing with colleagues and customers. Seeks guidance in case of ambiguity. Process Orientation : 1 Is aware about all critical process flows applicable to the assigned role and also about the performance parameters like TAT, SLA etc. for assigned activities. Works towards making sure that set benchmarks are met with required quality standards as per processes. Has good understanding and awareness about MS office tools Attention to Details & Solution Orientation: . 1 Is aware of the various pieces of information and processes required to make quality decisions and identifies the gaps. Strives to perform tasks in an error free manner with care and focus on completing tasks within a stipulated time frame. Asks for help if required. Is aware of the various segments of customers and consumers in the organization and provides them with standard service/solution based on set procedures. Escalates issues as and when required. Managing and working with remote teams: 1 Coordinates and cooperates with other team members through the digital medium and expresses views on one's own area Understands various roles and functions of team/ HO members working remotely and aligns well to own role Keeps appropriate people informed about progress on tasks/projects and seeks help if required Respects diverse opinions and attempts to understand viewpoints of others Technological enablement and agility: 2 Demonstrates a good understanding of the technological advancements and works with peers or colleagues to test the viability of a new technology tool before applying it in one’s area of work by ensuring the outcome is error-free Ability to alter conventional processes and highlight challenges that can be enabled with technology Stays calm in ambiguous or demanding technological changes in one’s area of work Ability to make decisions on minor technological changes and can escalate major concerns to the senior management FSkills Required Technical ·Strong Communication skills, Listening skills & thorough knowledge of processes and systems. ·Basic Knowledge of Group and Life Insurance preferable ·MS Office (Advanced Excels like pivot, Vlook up) Behavioral (Refer Appendix for details) Essential Desired Interpersonal skills √ Communication skills √ Creative thinking skills √ Supervising/Leadership skills √ Teamwork Skills √ Influencing skills √ Relationship Building skills √ √ Decision making skills √ GIncumbent Characteristics Essential Desired Qualification Graduate Post Graduate Experience 5-8 years in a insurance sector Experience in Business Support, Customer Services / Queries handling. MIS and PPT skills in Group Business