Technical Writer

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help companies increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years. We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali and others to improve customer interactions and automate business processes using our state-of-the-art Conversational AI technology. Our global team comprises more than 70 highly qualified professionals from diverse backgrounds. We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun. Tasks We are looking for a smart, driven, and detail-oriented Technical Writer with experience in RFPs, proposals, and technical documentation. You will play a key role in crafting clear, compelling, and accurate responses for clients, as well as producing internal and customer-facing content. The ideal candidate is technologically curious, eager to learn, and able to work independently in a fast-paced environment. Key Responsibilities Create and write high-quality RFP/RFI/proposal responses and supporting documents Translate complex technical information into clear, concise, and customer-friendly content Collaborate with sales, product, and technical teams to gather required information Maintain and update proposal content libraries and templates Develop technical documentation such as Product overviews, Feature descriptions, Technical FAQs & Process documentation Ensure consistency in tone, terminology, and branding across all documents Manage timelines and deliverables independently Requirements 1–2 years of experience as a Technical Writer, Proposal Writer, or similar role Proven experience with RFP/RFI or proposal writing Strong understanding of technology or SaaS products Excellent written and verbal communication skills Ability to work independently and manage multiple priorities High attention to detail and strong organizational skills Tech-savvy and eager to learn new tools and products Nice to Have Experience working in SaaS / AI / enterprise software Familiarity with proposal management tools (e.g., Loopio, RFPIO) Basic understanding of AI, automation, or cloud technologies Benefits Direct exposure to founders and core strategic decisions. Learn across operations, strategy, and technology in an AI-driven environment. A culture of ownership, high standards, and rapid growth. If you’re excited by the idea of turning complex ideas into powerful, user-friendly content, this role is for you. Come join our team and make a meaningful impact Enterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, ÖBB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations. Our innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively.