Operations Engineer

4 weeks ago

Bengaluru, India iSoftStone Full time
Operation Engineer

What We’re Looking For

As an Operation Engineer, you’ll be responsible for ensuring the stability and reliability of the systems you operate by taking ownership as well as sticking to the operation process. You’ll need to triage issues which are either proactively identified or passively reported. With your insights of the systems as well good collaboration with other teams you will serve as a key role for solving incidents happened as well as reducing the incident rate. Your day to day job will also include supporting production release, drafting incident report, shaping monitoring tools as well as resolving service requests.

What You’ll Generally Be DoingIdentify both infrastructure and application issues proactively by appropriately using monitoring systemsSupport incident triage, define the impact scope and report incidents on a timely mannerCoordinate with developers to do root cause analysis and solve issues, come up with ways of mitigation if issues cannot be resolved immediatelyDraft detailed incident report, identify and analyze recuring issues, suggest ways of preventionSupport production release and post release verification base on release runbookReceive and resolve service request from ticketing systemHelp operation manager on enhancing operation process and preparing necessary operation documentationActively participate in technical discussion and to be able to coordinate with other teams on other required tasks

What You’ll Need3-5 years proven work experience in system monitoring and operation is a

mustGood understanding of cloud services, Azure or GCP is a mustExperience in operating services deployed on Kubernetes cluster is a mustExperience in operating Couchbase Database, MongoDB as well as Postgresql DB is preferredExperience in operating Flink, Kafka and Zookeeper based systems is preferredGood understanding on various monitoring systems such as Grafana, Prometheus, Azure Monitor, Firebase, etc.Proficient in scripting language such as shell and bash, ability to automate execution of scripts using pipeline is preferredTeamwork spirit with strong problem solving skillsStrong analytical and time management skillsOwnership spirit and ‘Can do’ mentalityBachelors or Masters in Computer Science or Engineering, or equivalent relevant technical fieldProficient spoken and written English is a

must

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