Cyber Security Specialist

1 week ago


india StratApps Full time

Customer Success Engineer (DLP Specialist/Cloud Access Security Broker/CASB) ensure customers get the most from our products, focusing on deployment, optimization, and resolving issues. You will work with CISOs, CTOs, and technical teams within leading global organizations. This role is part of our SASE Customer Success organization, focusing on Prisma Access, SD-WAN, and CASB.


About the Role


Product Expertise:

  • Collaborate with various teams to maximize product utility.
  • Provide technical expertise in deployment, upgrades, optimization, and new features.
  • Offer product advisories and manage hardware/software lifecycle.

Product Adoption:

  • Advocate for customers to drive product adoption and best practices.
  • Identify use cases to influence product features and roadmap.
  • Communicate customer requirements to Product Management.

Customer Impact:

  • Understand customer challenges to map product features effectively.
  • Help customers implement and operationalize solutions rapidly.
  • Collaborate with account teams for strategic deployments and success plans.
  • Manage complex customer situations and coordinate internal teams.

Technical Experience:

  • 5+ years in Network Engineering, CyberSecurity, technical consulting, or similar roles.
  • Experience with Internet and Security technologies like Sandboxing, Firewalls, DLP, and VPNs.
  • Knowledge of network infrastructure and security (TCP/IP, BGP, NGFW, SSL/IPSec VPNs).
  • Experience with routing protocols and troubleshooting BGP.
  • Experience with SD-WAN, CASB, Cloud/SaaS products; PCNSE, PCNSA, CISSP certifications are a plus.
  • Proven experience as a technical advisor interacting with C-suite executives.
  • Skilled in customer escalations and project management.
  • Proven experience with CASB/DLP products.
  • Knowledge of Windows/Linux OS applications.
  • Networking Security expertise (Static Routes, RIP, OSPF, BGP, LDAP, IPSEC, SSL-VPN, NAT, GRE).
  • Familiarity with public cloud platforms (AWS, Azure, Google Cloud).
  • Experience with networking devices (Firewalls, Switches, Routers).
  • Managing Palo Alto Prisma, Panorama, and firewall networks.
  • Leading daily operations and administration of Palo Alto Firewalls.
  • Understanding of App-ID, user-ID, content-ID, Global Protect, and IPsec VPNs.
  • Knowledge of AWS and Azure.
  • Basic knowledge of Windows, Unix, and Linux operating systems.


Qualifications:

  • Bachelor's degree in a related field or equivalent work experience.


Additional Information:

  • Open to night shifts (7:30 pm to 4:30 AM).
  • Willingness to travel occasionally for strategic customer engagements.



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