Process Trainer

3 weeks ago

Chennai, Tamil Nadu, India Policybazaar Full time

Job Description – Process Trainer - Insurance(Tamil Speaking)

Location – Mumbai - West Malad

6 Days Working(Day Shift)

Job Responsibilities

  • Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
  • Coordinate training schedule, set up, creation of training materials and follow-up.
  • Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
  • Responsible for providing the product knowledge on Health Insurance to all new joiners.
  • Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
  • Assist in delivery of on-going training programs
  • Evaluate training and report on trainees
  • Reviewing trainings performances and preparing participants' score sheets
  • Arrange for follow-up training, or report following training sessions
  • Timely & constructive feedback and counselling of the trainees
  • Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills:


• Required from a training background


• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.


• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching


• Ability to communicate and resolve issues that affect Performance Criteria


• Ability to handle escalations from employees


• Ability to escalate issues to their supervisor or other internal departments


• Demonstrated language fluency in Tamil, English& Hindi.

Candidate should be comfortable working from office 6days

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