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EUT Engineer II

4 months ago

delhi, India slice Full time
About the team
This team plays a pivotal role in delivering help to system users by responding to client queries, solving technical problems and retaining an organizational network, software and computer peripherals. Additionally, you'll be a part of creating and delivering hasslefree experiences to the users.
About the role
In this role, you will be helping in diagnosing client software, hardware, and network system problems. You will form the front line of assistance for users encountering problems or defects with products and programs.
What You will do
System Administration:
Manage and maintain organization's server infrastructure, including physical and virtual servers running Windows and Linux operating systems.
Perform regular system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
Ensure system security through the implementation of best practices, security patches, and antivirus software updates.
Configure and manage user accounts, permissions, and access rights across various systems and applications.
Technical Support:
Provide technical support and troubleshooting assistance to end-users and IT staff for system-related issues.
Respond to and resolve escalated support tickets in a timely and efficient manner.
Collaborate with other IT teams to diagnose and resolve complex technical problems.
Jamf Administration:
Deploy, configure, and maintain Jamf Pro infrastructure for macOS device management.
Create and manage policies, profiles, and scripts to automate software deployment, patch management, and system configurations.
Troubleshoot issues related to device enrollment, application installation, and profile management.
Microsoft Intune Administration:
Manage and administer Microsoft Intune for Windows device management and mobile device management (MDM).
Configure Intune policies and profiles to enforce security compliance, including device encryption, conditional access, and app protection.
Monitor Intune compliance status and troubleshoot device enrollment and management issues.
Security and Compliance:
Implement security best practices and compliance standards for macOS and Windows devices.
Conduct regular security assessments and audits to identify vulnerabilities and mitigate risks.
Stay abreast of emerging threats and technologies to proactively enhance our security posture.
What you will need
3-5 years of experience with basic computer networking and common end user troubleshooting knowledge.
Bachelor degree holder in computer-related field
Excellent analytical and problem-solving skills
Strong communication and collaboration skills Team player
Excellent professionalism, availability, autonomy and rigor
Excellent proactivity on incident remediation and continuous improvement / automation
Life at slice
Life so good, you’d think we’re kidding:
Competitive salaries. Period.
An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
Tailored vacation & leave policies so that you enjoy every important moment in your life.
A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
Learning and upskilling opportunities. Seriously, not kidding.
Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.
About Us
Meet slice - the simplest way to pay
We are a one-stop payment app for all your spending needs. Our goal is to make money management simpler & faster for you. We provide an easy & transparent app to help our members transact seamlessly using card or UPI and manage all their spends at one place. We have 12Mn+ registered members with an average age of 27, making us a market leader for the Gen-Z and millennials.
Oh, btw, our users get up to 2% cashback on all card spends and enjoy new offers every week with spark. They can also scan & pay in a flash and easily send money to friends using slice UPI.
We are backed by leading investors such as Tiger Global, Insight partners, Advent International, Blume Ventures, and Gunosy Capital.