Associate Specialist

5 days ago


Mumbai, Maharashtra, India dss+ Full time

Job Title: Associate Specialist - Knowledge Management

Location: Global Services Centre, Pan India

We are seeking a highly motivated and outcome-focused Associate Specialist to join our Knowledge Management (KM) team. The successful candidate will be responsible for driving business outcomes by identifying priorities, developing and implementing KM strategies, and managing knowledge processes.

Key Responsibilities:

  • Promote knowledge sharing in alignment with the Go-To-Market strategy and maintain current and relevant intranet pages
  • Deliver high-quality content sanitization, metadata tagging, and publishing to the global KM portal
  • Develop and present metrics to demonstrate results and adapt strategy to drive required outcomes
  • Solve business problems, provide consultative mindset to offer KM solutions, and adapt to changing requirements
  • Develop framework, taxonomies, and structure to organize knowledge assets in a logical and accessible manner
  • Capture tacit and explicit knowledge from subject matter experts and stakeholders, and store it in appropriate formats and systems
  • Facilitate knowledge-sharing initiatives, promote tools, and develop processes to ensure ongoing engagement across teams and departments
  • Create and curate high-quality content relevant to the aligned business area, ensuring accuracy and technical correctness
  • Streamline KM processes, improve operational performance, and serve as the KM point of contact for the aligned business
  • Experience with customizing intranet pages using SharePoint Online is an advantage

Desired Skillsets:

  • 8-10 years of work experience with a minimum of 5 years of supporting KM initiatives for a specific Practice/Industry
  • Strong communication skills with ability to adapt style based on different audiences
  • Self-motivated and biased towards efficiency and quality to achieve business outcomes within tight timelines
  • Inquisitive to understand and solve business problems or research and troubleshoot technical problems
  • Excellent stakeholder expectations management skills to negotiate and influence as needed
  • Ability to work with ambiguity and develop streamlined work structure to deliver consistent quality results
  • Effective presentation skills and ability to articulate insights clearly to stakeholders
  • Experience in implementing solutions through SharePoint


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