AVP - Insurance Operations

7 days ago


gurgaon, India GreenTree Advisory Services Pvt Ltd Full time
Designation - AVP/Senior Manager Operations
Experience- 10+ years
Location- Gurgaon
Requirements-
• Develop and implement strategies for acquiring and retaining P&C clients
• Establish and maintain relationships with clients to ensure satisfaction, retention, and growth of the business
• Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement
• Provide coaching, training, and mentoring to team leads to develop their skills and expertise
• Prepare all MIS/ Analysis related to the account and transform the tracked data into insightful analytics
• Identify scope of improvements at all customer touch points
• Collaborate with internal teams to ensure the successful execution of business objectives
• Manage the entire process and be responsible for ongoing delivery of SLAs
• Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations
• Prepare and present reports to senior management on team performance, client satisfaction, and business metrics
• Create a participative work environment and thereby facilitate employee satisfaction

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