Production Support

4 weeks ago

Chennai, India BNP Paribas Full time

Position Purpose

The main responsibility of Cardif APS organization is to provide applications production support services.

A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.

Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Production Support team member for the Cardif APS team will be primarily responsible for following activities:

  • Application /Infra Incident Management
  • Application/Infra Request Fulfilment
  • Application/Infra Change implementation

The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their Paris colleagues to integrate new technologies, especially related to new tools (ie : Dynatrace, toolchain, etc).

Responsibilities

Direct Responsibilities

  • Execute requested actions based on defined procedures and processes:
  • Deploy OS & middleware security patches
  • Deploy OS & middleware technical patches

  • Involvement in obsolescence management.

  • Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.

  • Initially work will be done on Non Prod environment followed by Prod access and activities

Contributing Responsibilities

  • Execute below on need basis
  • Deploy an application on a private cloud (IaaS and PaaS)
  • Decommission non used servers and middleware
  • Grant accesses based on roles and with prior validation

  • Execute other technical actions

  • Contribute to the knowledge transfer with Paris APS teams

  • Contribute to the definition of procedures and processes necessary for the team
  • Help build team spirit and integrate into BNP Paribas culture
  • Contribute to the regular activity reporting and KPI calculation
  • Contribute to continuous improvement actions

Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

Linux Administrator with cloud knowledge.

  • Profound knowledge on Linux (Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS, CFT and MQ Series )
  • Should be experienced in handling patching, Vulnerabilities and migrations activities
  • Knowledge of ITIL
  • General IT infrastructure knowledge
  • Experience with system scripting Unix Shells, DOS Batch, Powershell
  • Familiarity with docker and kubernetes
  • Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Mattermost, Ansible, )
  • Familiarity with ControlM
  • Familiarity with database technology is required: Oracle, PostgreSQL and SQL Server. Capability to execute basic scripts and queries
  • Familiarity on Middleware : Apache Tomcat,Websphere,IIS,Java,CFT
  • Good written and spoken English
  • Measure and identify areas for improving Quality and overall Delivery
  • Able to communicate efficiently
  • Good Team Player

Specific Qualifications (if required)

1)Linux Admin
2) Windows Admin

3) End to end patching steps
4) Migration steps
5) Vulnerabilities check
6) Cloud infra knowledge ( At least on environment)
7) ITIL

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