Production Support

4 weeks ago


Chennai, India BNP Paribas Full time

Position Purpose

The main responsibility of Cardif APS organization is to provide applications production support services.

A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.

Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Production Support team member for the Cardif APS team will be primarily responsible for following activities:

  • Application /Infra Incident Management
  • Application/Infra Request Fulfilment
  • Application/Infra Change implementation

The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their Paris colleagues to integrate new technologies, especially related to new tools (ie : Dynatrace, toolchain, etc).

Responsibilities

Direct Responsibilities

  • Execute requested actions based on defined procedures and processes:
  • Deploy OS & middleware security patches
  • Deploy OS & middleware technical patches
  • Involvement in obsolescence management.

  • Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.

  • Initially work will be done on Non Prod environment followed by Prod access and activities

Contributing Responsibilities

  • Execute below on need basis
  • Deploy an application on a private cloud (IaaS and PaaS)
  • Decommission non used servers and middleware
  • Grant accesses based on roles and with prior validation
  • Execute other technical actions

  • Contribute to the knowledge transfer with Paris APS teams

  • Contribute to the definition of procedures and processes necessary for the team
  • Help build team spirit and integrate into BNP Paribas culture
  • Contribute to the regular activity reporting and KPI calculation
  • Contribute to continuous improvement actions

Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

Linux Administrator with cloud knowledge.

  • Profound knowledge on Linux (Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS, CFT and MQ Series )
  • Should be experienced in handling patching, Vulnerabilities and migrations activities
  • Knowledge of ITIL
  • General IT infrastructure knowledge
  • Experience with system scripting Unix Shells, DOS Batch, Powershell
  • Familiarity with docker and kubernetes
  • Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Mattermost, Ansible, )
  • Familiarity with ControlM
  • Familiarity with database technology is required: Oracle, PostgreSQL and SQL Server. Capability to execute basic scripts and queries
  • Familiarity on Middleware : Apache Tomcat,Websphere,IIS,Java,CFT
  • Good written and spoken English
  • Measure and identify areas for improving Quality and overall Delivery
  • Able to communicate efficiently
  • Good Team Player

Specific Qualifications (if required)

1)Linux Admin
2) Windows Admin

3) End to end patching steps
4) Migration steps
5) Vulnerabilities check
6) Cloud infra knowledge ( At least on environment)
7) ITIL


  • Network Product

    14 hours ago


    Chennai, India Industrial Support Services Full time

    **Job Types**: Full-time, Regular / Permanent Pay: ₹25,000.00 - ₹26,547.32 per month **Benefits**: - Paid sick time - Paid time off - Provident Fund Schedule: - Day shift - Monday to Friday Ability to commute/relocate: - Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package...

  • Product Support

    2 weeks ago


    Chennai, India Lumel Technologies Full time

    Product Support As a Product Support at Lumel, you will be: - On-boarding and training new customers - Build & strengthen customer relationships - Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction - Have a comprehensive knowledge of the product to answer all customer related...

  • Product Support

    2 weeks ago


    Chennai, India NCS SoftSolutions Full time

    Our Team - We take pride in our employee culture, which represents the diverse range of thought we provide to our clients. Be part of our team We're looking for passionate people to join us on our mission. We value flat hierarchies, clear communication and full responsibility. **Product Support**: Looking for a technically qualified Product Support...

  • Product Support

    7 hours ago


    Chennai, Tamil Nadu, India Fusion Innovative Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management, POS systems, and digital ordering. We empower hospitality brands to grow with seamless technology that's reliable, scalable, and easy to use.Role Overview:We are looking for a results-driven and client-focused Product Support...

  • Product Support

    4 weeks ago


    Chennai, India Infiniti Software Solutions Full time

    Job Description Job Description: Product Support About the Role:We are seeking a highly motivated and customer-focused Product Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You...


  • Chennai, India Virtusa Full time

    Product Support Engineer - CREQ Description Product Support Engineer Experience: 5 - 6 years As an product Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the...


  • Chennai, India Virtusa Full time

    Product Support Engineer - CREQ Description Product Support Engineer Experience: 5 - 6 years As an product Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the...


  • Chengalpattu, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **DME for Customer Support in Tyre Industry** **Should have Production / Maintenance Knowledge** **Experience in Tyre industry preferred** **Exp : 1 yr - 3 yrs** **Qualification : DME** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid time...

  • L2 Production Support

    2 weeks ago


    Chennai, India Virtusa Full time

    L2 Production Support - CREQ Description T2/T3 - L2 Application Support Resources required: 4 to 5 years of IT experience with Level 2 Application Production support, ITIL Technical Skills - Unix/Linux, Unix scripting , Oracle SQL , Autosys, Excellent Communication Skills, Confidence Tools: ITRS, Autosys, Service Now, uDeploy Domain Knowledge: Banking Good...

  • L2 Production Support

    2 weeks ago


    Chennai, India Virtusa Full time

    L2 Production Support - CREQ Description T2/T3 - L2 Application Support Resources required: 4 to 5 years of IT experience with Level 2 Application Production support, ITIL Technical Skills - Unix/Linux, Unix scripting , Oracle SQL , Autosys, Excellent Communication Skills, Confidence Tools: ITRS, Autosys, Service Now, uDeploy Domain Knowledge: Banking Good...