Current jobs related to Manager- Technical Support - Mumbai - Radix
-
Technical Support Manager
6 days ago
Mumbai, Maharashtra, India Servify Full timeJob Description:Servify is seeking a highly skilled Technical Support Manager to join our team.Overview:As a key member of our technical support team, you will be responsible for ensuring the smooth functioning of our applications and providing timely and effective support to users.Key Responsibilities:Application Support: Provide timely and effective...
-
Technical Support Manager
9 hours ago
Mumbai, Maharashtra, India Evoke HR Solutions Pvt. Ltd. Full timeJob Description:Evoke HR Solutions Pvt. Ltd. is seeking an experienced Technical Support Manager to join our team.About the Role:The successful candidate will be responsible for providing technical support and troubleshooting for applications installed in Linux/Unix OS and Java-based three-tier architecture technologies. This includes strong conceptual...
-
Technical Support Manager
7 days ago
Mumbai, Maharashtra, India Thermo Fisher Scientific Full timeb Work Schedule Standard Mon-Fri Environmental Conditions Office Thermo Fisher Scientific India is seeking a highly skilled and experienced Senior Technical Support Manager to lead and enhance our technical service training and troubleshooting efforts for Analytical equipment specifically In-organic Mass Spectrometry MS within the Thermo...
-
Technical Support Manager
3 days ago
Mumbai, Maharashtra, India Neemtree Full time**About Neemtree**Neemtree is a cutting-edge technology company that provides innovative solutions to meet the ever-evolving needs of our clients.We are seeking an experienced Technical Support Manager to join our team, who will be responsible for providing top-notch L2 support to our applications.The ideal candidate should have a strong background in Linux...
-
Manager- Technical Support
1 week ago
Mumbai, India Radix Full timeABOUT THE ROLE Radix is looking for a passionate Technical Support Manager to join our growing team! We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers. In this role, you will serve as a primary point of contact managing the support experience, by...
-
Manager- Technical Support
1 week ago
Mumbai, India Radix Full timeABOUT THE ROLE Radix is looking for a passionate Technical Support Manager to join our growing team! We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers. In this role, you will serve as a primary point of contact managing the support experience, by...
-
Manager- Technical Support
5 days ago
Mumbai, Maharashtra, India Radix Full timeABOUT THE ROLERadix is looking for a passionate Technical Support Manager to join our growing teamWe're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers.In this role, you will serve as a primary point of contact managing the support experience, by coordinating...
-
Manager- Technical Support
5 days ago
Mumbai, Maharashtra, India Radix Full timeABOUT THE ROLERadix is looking for a passionate Technical Support Manager to join our growing teamWe're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers.In this role, you will serve as a primary point of contact managing the support experience, by coordinating...
-
Manager- Technical Support
6 days ago
Mumbai, India Radix Full timeABOUT THE ROLERadix is looking for a passionate Technical Support Manager to join our growing team!We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers.In this role, you will serve as a primary point of contact managing the support experience, by coordinating...
-
Manager- Technical Support
1 week ago
Mumbai, India Radix Full timeABOUT THE ROLERadix is looking for a passionate Technical Support Manager to join our growing team!We're on a mission to build the best-in-class customer support experience, with a strong focus on high quality service and satisfaction for our customers.In this role, you will serve as a primary point of contact managing the support experience, by coordinating...
-
Technical Support
6 days ago
mumbai, India Plutus Ventures Full timePlutus Ventures The RoleJob SummaryWe are seeking a detail-oriented and customer-focused Technical Support Engineer to join our support team. This role involves resolving technical issues, guiding users through product functionalities, and collaborating with various teams to deliver high-quality solutions. The ideal candidate will have a strong technical...
-
Technical Support Expert
7 days ago
Mumbai, Maharashtra, India Kyndryl Full timeAbout UsKyndryl is a leader in the technology industry, designing and managing mission-critical systems for clients around the world. Our team of experts is dedicated to delivering exceptional technical assistance and support.The RoleAs a Technical Support Specialist at Kyndryl, you will be part of an elite team that provides top-notch technical assistance...
-
Technical Support Specialist
2 days ago
Mumbai, Maharashtra, India CIEL HR Full timeJob Overview:CIEL HR is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support with high degree of customer satisfaction by meeting Service Level Agreements (SLA) and process compliance.Key Responsibilities:Incident ManagementProblem...
-
Technical Support Specialist
3 days ago
Mumbai, Maharashtra, India Chase Bank Full timeJob RoleThe Technical Support Specialist will be responsible for overseeing the third level of technical support within our team. This individual will work closely with other departments, such as development, quality assurance, and product management, to address recurring issues and improve product quality.Key Responsibilities:Oversee the resolution of...
-
Technical Support Associate
7 days ago
Mumbai, India D Square Consulting Services Pvt Ltd Full timeJob Summary : A Tech Support Executive is a professional who provides technical assistance to customers experiencing issues with software, Platforms, or other technical products. Their primary responsibility is troubleshooting and resolving technical issues that customers may face.Must have skills & tools :- Minimum of 3 years of experience in technical...
-
Technical Support Specialist
1 week ago
Mumbai, Maharashtra, India myGwork Full timeCompany OverviewKyndryl is a leading provider of technology services, designing and managing mission-critical systems that power the world. With a commitment to innovation and customer satisfaction, Kyndryl has established itself as a trusted partner for businesses seeking to leverage technology to drive growth.The RoleWe are seeking an experienced Technical...
-
Technical Support Specialist
2 weeks ago
Mumbai, India Aurify Systems Full timeCompany Description Aurify Systems is a technology solution provider focused on providing affordable and robust solutions to various industries such as retail, oil & gas, real estate, hospitality, manufacturing, and construction. Our solutions include real-time analytics, automation, safety and security, and machine learning predictions to help businesses...
-
Technical Support Specialist
6 days ago
Mumbai, India Aurify Systems Full timeCompany DescriptionAurify Systems is a technology solution provider focused on providing affordable and robust solutions to various industries such as retail, oil & gas, real estate, hospitality, manufacturing, and construction. Our solutions include real-time analytics, automation, safety and security, and machine learning predictions to help businesses...
-
Technical support specialist
7 days ago
Mumbai, India Aurify Systems Full timeCompany DescriptionAurify Systems is a technology solution provider focused on providing affordable and robust solutions to various industries such as retail, oil & gas, real estate, hospitality, manufacturing, and construction. Our solutions include real-time analytics, automation, safety and security, and machine learning predictions to help businesses...
-
Technical Support Specialist
3 days ago
mumbai, India Aurify Systems Full timeCompany DescriptionAurify Systems is a technology solution provider focused on providing affordable and robust solutions to various industries such as retail, oil & gas, real estate, hospitality, manufacturing, and construction. Our solutions include real-time analytics, automation, safety and security, and machine learning predictions to help businesses...
Manager- Technical Support
4 weeks ago
What is the Job like ?Single Point of Contact:
Serve as a single point of contact for Support, coordinating with internal and external stakeholders, monitoring & overseeing a third party support agency. Creating escalation matrices and providing interventions from support agents, to ensure top-notch customer support and satisfaction. Respond to emails/tickets as needed and ensure coverage across time zones to create redundant processes with third party support agents.Define and monitor Support Metrics:
Define and track metrics for Support including, but not limited to FCR, CSAT with the third party agency. Set up processes for consistent reporting of such support metrics along with publishing them to all internal stakeholders. Identify processes to bridge gaps in expectations and constantly improve customer satisfaction and support metrics.Collaboration : Act as a liaison between internal teams, agencies and service providers.Escalation Management:
Effectively manage escalated tickets, emails, and chats, ensuring timely resolution.Customer Success:
Identify customer needs, provide clear explanations, and guide customers in using specific features of our control panels and offerings/products.Control Panel and Product Improvement:
Analyze and report product issues to identify trends and areas for improvement.Quality Assurance : Uphold world-class standards by monitoring and meeting support SLAs (Service Level Agreements) and CSAT (Customer Satisfaction) goals.Operational Expertise:
Manage operations and issues related to billing support, including credits/reversals.Project Management:
Effectively communicate recommendations, project status and risks to stakeholdersKnowledge Base Management : Update internal databases regarding technical issues and valuable customer insights.Self-Help Content Creation:
Assist in developing informative self-help documents and knowledge base articles for customer reference.AI Chatbot optimizations : Optimize support operations by enhancing chatbot flows, prompts and identifying tasks that can be automated via the AI Chatbot
Who should apply for this role ?Minimum 6 years of Experience as a Customer Support Specialist or similar role.Experience as a Team lead/ Escalation Manager is a plusFamiliarity with the Domains, DNS, Hosting, and the Web Services industry is a mustStrong technical aptitude with experience in troubleshooting Hosting, DNS, Email related issuesBasic understanding of project management methodologies and tools.Proficient in using various support softwares and ticketing systems.Strong understanding of various support help desks and CRM systems.Excellent communication, strong attention to detail and problem-solving skills.Proven ability to prioritize tasks and be efficient at multitaskingPatience and a positive attitude when handling challenging situations.Passionate about AI tools and their application in Customer Support
ABOUT THE COMPANY:
REVOLUTIONISING THE INTERNET:We started out in 2012 as a part of the Bhavin Turakhia led Directi Group, which has been a prominent player in the web presence industry since the 90s. The meteoric rise in the number of websites back then led to an acute shortage of quality domain names. The depleting name pool within the .com / .net led to growing customer dissatisfaction as first choice names became impossible to find We knew that domain names had to evolve in order to serve their purpose of memorable online identities.
Enter Radix.
When the Internet Corporation of Assigned Names and Numbers (ICANN) opened the door to new top level domains other than the .com, .net, .org etc., we knew it was the perfect opportunity to solve a growing customer problem.
Equipped with powerful and meaningful new extensions such as .tech, .online, .store, .fun, .site, .press etc. we set out on a mission to eliminate the distinction between the real names and internet addresses of individuals and businesses. We started with an audacious goal of building a world where domain names are less like phone numbers which need to be written and stored and more like brand names which are easily remembered. And here we are, with almost 8 million domains already registered on our extensions, we are well on the path towards revolutionizing the internet. Brands like Mr. Beast ( ), Viacom ( ), Emirates ( emirates.store ), Doordash ( order.online ), CES ( ces.tech ), Shakira ( ) and many more have already made the switch. It’s only a matter of time before the rest of the world does it too. To sum it up, the internet history is being rewritten and Radix is at the core of it.
Quick Stats:Founded: 2012Strength: 80+ employeesHQ: Dubai, UAEProfitable: YesAnnual growth rate: 35%+
Is Radix a Start-up?Well, yes and noNo, in the truest definition of the term. Next year, Radix completes more than a decade in existence of which the last 8 years have been highly profitable. It's a fast growing, yet highly stable business generating significant cash flows.
Yes, in the cultural context. In terms of its energy, passion, innovative and entrepreneurial spirit, Radix ‘feels’ like a start-up which is looking to take on the global powerhouses in the Internet Registry space.
CULTURE:At Radix, we're not just colleagues; we're a family united by a shared passion for innovation, collaboration, and excellence. Here, every voice is heard, every idea is valued, and every individual is empowered to thrive. From our supportive leadership to our vibrant team dynamics, we foster an environment where creativity flourishes, challenges are embraced, and successes are celebrated together. With a commitment to diversity, inclusion, and continuous learning, we cultivate a culture that inspires growth, fosters personal development, and drives collective success.
Additional Information :Now a great place to work certified organization, we understand that great work comes from great, and inclusive teams. At Radix, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Radicals and individuals.
