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Associate SaaS Operations Engireer

3 months ago

Delhi, India Edifecs Full time
Description

Intern-Assoc-SaaS Ops EnggWhat you will do:Build and deploy customer-facing SaaS environments using various automation tools like terraform, CloudFormation etc.Support and manage incident management process (including Sev1\Sev2 escalations) and drive troubleshooting activity related to incidents/problems within SaaS infrastructure and applications.Deploy, Build, maintain and provide support to development server’s and Java based application implementation.Provide L1\L2 troubleshooting and support on (Windows, Linux) server management and server applications.Manage and Enhance system and application monitoring, notification, and response across hosted environments.Provide support to enterprise clients & internal associates related to technical and operational aspects of Edifecs’ SaaS solutions.Collaborate with internal implementation, support, engineering & operations teams as well as customer contacts to drive troubleshooting/incident response activities for Edifecs’ SaaS environments.Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics and train othersPractice on appropriate IT Security controls when working with sensitive data. Monitor adherence to IT Security controls & policies by associates working with Edifecs’ SaaS environments.Develop and deploy checks and balances to proactively manage hosted applications on a daily basis.Document workflows and standard operating procedures and manage knowledge-transfer sessions to ensure procedures are operational.What you will bring:Basic Knowledge of public cloud services & operations (AWS, Azure, other).Initiative is a must; must be enthusiastic about learning new technologies/products and evolve effective ways for troubleshooting. Must be a team player and provide technical assistance to team when required.Windows & Linux O/S knowledgePython, Shell Scripting , bash scripting knowledgeKnowledge of relational databases (MS SQL Server, MySQL, other)Knowledge of Java based applications, web applications etc.Basic knowledge of networking would be an added advantage.Scripting knowledge to write complex scripts to automate various workflows.Ability to identify and clarify problems, set goals and able to resolve issuesAbility to work effectively on multiple tasks.Ability to adapt to 24*7 work environment.Strong verbal and written communications skills.About EdifecsEdifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifecs payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization.Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance. Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or another legally protected status.