Senior Software Engineer

Job Description :

Title : Senior Software Engineer

Reports To : Team Lead

Business Unit : R&D

Management Responsibility : No

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities.

Overview of Job Function :

- The Senior Software Engineer is responsible for all aspects of the development of Verint's Operations Manager platforms and applications.

- The role requires building relationships and interacting with individuals both inside and outside the immediate team to ensure the product's architecture meets the business goals. Requires working with Product Managers to define features, Team Leaders on release planning, Architects to establish designs for excellent solutions and fellow Engineers to execute delivery of solutions.

- The role calls for great attention to detail in sometimes, pressured conditions, with the ability to troubleshoot and identify root cause while liaising with support and end customers.

- This is a highly hands on role with skills in the following areas.

- Frontend Development: Angular, JavaScript, HTML5, CSS, Typescript, UI Development.

- Server Development C#, .Net, RESTful Web Services, SQL Server, Windows Services

- Experience in any of these areas desirable, Telecoms, VoIP, Operating Systems, Real-Time Analytics, Encryption and Networking, Cloud Computing (SaaS, AWS), Machine Learning, Artificial Intelligence, Automation, Natural Language Processing

- Requires the ability to drive, with passion, new product development in emerging areas, to ensure Verint's product is best of breed.

Principal Duties and Essential Responsibilities :

- Participate in technical requirements though to delivery.

- Estimates take into consideration all aspects of solution and are relatively accurate.

- Tasks and Defects are addressed proactively.

- Quality gates are met for deliverables.

- Work independently and within teams to ensure delivery of Verint's strategic Recording platform in alignment with architecture and roadmap direction.

- Become technically proficient on the use of the Verint Recording platform within the Enterprise Environment.

- Champion agile development methodology within the development organization.

- Ensure customer success when called upon to assist in complex issues.

- Mentor Associate and Graduate Engineers.

- Moderate skills with high level of proficiency.

- Designs, implements, and tests moderately complex software applications.

- Supports and/or installs applications/operating systems.

- Participates in design reviews.

- Assists less experienced peers.

- May consult with senior peers on general projects.

- All aspects of the project lifecycle: Technical Architecture, Design, Coding, Automation, Quality Assurance, Performance and Sizing, and Troubleshooting.

- Works within the Verint Agile development process.

Key Performance Area :

Core tasks :

- Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design.

- Ongoing evaluation (test) of feature design - proactively work with others to identify issues or potential risk areas with the architecture (performance etc.)

- Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does.

- Develop features using best practices and ensure it fits with the architecture for the product.

- Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughput, capacities, security & performance will be sufficient.

- Ensure design and implementation work meets the stakeholder's requirements.

- Prioritise and resolve technical problems.

- Support departmental and team initiatives.

- Be recognized as a solid technical resource within the team.

- Be seen as a person who when faced with complex technical challenges can work as part of a team to resolution.

- Support and provide input to development tools, environment, and 3rd party software selection.

Management and Leadership:

- Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team.

- Provide technical leadership to less experienced members of the team - mentor, coach, continuous improvement, led by example.

- Take responsibility for technical implementation and decision making including the delivery of features.

- Identify, monitor, and resolve feature related issues; escalate if individual resolution is not possible.

- Stakeholders

- Work with Product Management to understand requirements, and what benefits they give to the product.

- Develop an in depth understanding of the target market and technology used.

- Ensure stakeholders understand feature design (at the necessary level of detail)

- Identify and interact with stakeholders to make sure their needs are being met by the feature design.

- Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated.

- Ensure that the feature design is correct for operations, as well as deployment and sustainability.

- Maintain a dialogue with relevant stakeholders on the status, progress and future of features; loosely understand evolutionary paths.

- Help provide information to resolve disputes and make trade-offs.

- Assist with pre-sales where technical expertise is required.

- Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.

Planning :

- Understand how the team's work fits within the product roadmap.

- Ensure the prioritization of scope (including defects) is understood.

- Understand the development process and suggest improvements to it.

- Identify areas of technical risk in a feature and options to de-risk.

- Support opportunities to address technical debt as part of a release.

- Support the design process and ensure it complies with product architecture.

- Support planning as regards estimates, dependencies, risk areas, and sequencing tasks.

Key Competencies :

- Adapts to, and maintains effectiveness, when working in unfamiliar situations or with people whose styles or approach is different to own; Adjusts effectively to work within new work structures, processes, requirements or cultures; Adapts own style and approach to new situations or to people of varying perspectives, needs and demands.

- Defines problems and identifies opportunities accurately.

- Demonstrates responsibility for, and handles accurately, the details associated with own work and work performed by others.

- Develops and uses collaborative relationships with key individuals, groups and organisations to facilitate the achievement of business goals 1 - Maintains and extends relationships. Ability to identify, drive and maximise the use of opportunities to the advantage of Verint and its customers.

- Ability to evaluate opportunities with a view to maximising activity that will create profitability for Verint.

- Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

- Making customers and their needs a primary focus of one's own actions; Developing, sustaining, and growing profitable customer relationships.

- Motivates, encourages, and inspires others to achieve desired outcomes. Uses appropriate interpersonal styles and techniques to gain acceptance of, and commitment to, ideas, plans, decisions, courses of action.

- Solve problems; collaborate with other individuals and groups to resolve issues and create solutions; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

- Reaches successful outcomes between individuals or groups while maintaining positive relationships.

- Manages and organises time and efforts effectively. Prioritises tasks effectively.

- Focuses on achieving goals and results which contribute to organisational strategy and assists in meeting business plans; Willing to persist in the face of obstacles.

- Builds and contributes to, the effective team working of both own team, and company virtual teams, to move organisation towards the completion of goals.

Minimum Requirements :

General :

- A minimum of 5 years of proven success in implementing and designing features within enterprise level solutions or suitable alternative experience in a professional engineering department

- Evidence of solving cross-functional technical problems with moderate levels of complexity

Lifecycle :

- Agile development approaches including automated software testing.

- Strong development experience using OO languages, web services and database technologies.

- Experiencing using industry proven architectures and designs

- Experience of developing high quality, secure and performant solutions against functional and non-functional requirements

- Some experience aligning feature development with business initiatives and corporate roadmaps.

Professional/Task Essential Experience :

- Evidence of a minimum of 2 different and suitably complex requirements which have been designed by you.

- Able to demonstrate, using specific examples, experience mentoring less experienced engineers in a team environment.

- Work within an Agile team and Organization, ensuring customer success and excellence.

Environment :

- Customer focused environment, with changing needs and delivery pressures

- Ability to work within a geographically distributed development team spread between multiple time zones and cultures.

- Evidence solving cross-functional technical problems.

- Good organization, time management.

- Good written and verbal communication skills.

- Fast paced sometimes, pressured environment.

- Detail oriented and highly organized with the ability to manage multiple priorities and parallel projects.

- Quality focused and Passionate about customer success.

Technical :

- Windows Server knowledge

- Networking background, Working knowledge of LAN's and WAN's.

- Experience using database technologies e.g., Microsoft SQL, ODBC etc.

- Knowledge of RESTful Web Services, XML, XML Parsers, JSON

- Experience with Unit Tests or similar TDD

Frontend Development :

- Experienced UI developer with UI framework experience.

- Knowledge of Angular, AngularJS, JavaScript/AJAX, HTML5, CSS

Backend Development :

- Backend server development knowledge.

- C#, .Net SQL Serve

Skills and experience required :

- BSc in Computer Science, Engineering, or equivalent work experience.

- Software Engineer level of experience with exceptional Real-Time skills and enthusiasm

- Proven ability to self-manage and structure work, this must be demonstrated through clear examples in your application.