Technical Program Manager

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. As a seasoned Technical Program Manager, you will be responsible for leading a high-performing team and overseeing a strategic portfolio of critical IT programs and projects across our Corporate Systems landscape. This is a pivotal role that will drive program-level strategy, delivery excellence, and governance for high-impact initiatives spanning Salesforce, ERP, BI & Analytics, Data Warehousing, and automation solutions. In this leadership position, you will guide and mentor a team of Junior Project Managers and Scrum Masters, ensuring consistent program management practices and maintaining executive-level visibility and reporting for the entire portfolio. You will serve as a key enabler for delivery standardization, executive communication, and agile maturity across the department. In This Role, You Will: Provide strategic oversight and direction for the end-to-end delivery of multiple cross-functional projects and programs under a centralized portfolio. Lead, coach, and develop a team of Junior Project Managers, Scrum Masters, and delivery professionals - guiding them on Agile best practices and driving continuous improvement. Maintain and evolve a centralized program portfolio management system, providing real-time visibility into timelines, risks, dependencies, resource allocation, scope changes, and delivery performance. Drive program-level reviews, executive dashboards, and strategic reporting to IT and business leadership, communicating progress, blockers, and delivery health. Support teams in their day-to-day program management activities and closely monitor progress and ensure all project activities are completed on schedule or working with stakeholders to come up with a plan to bring projects on track. Enforce Agile and Scrum best practices across teams—ensuring consistency in delivery cadence, ceremonies, and sprint reporting (e.g., Jira, Confluence). Collaborate closely with engineering, QA, product, and architecture teams to remove impediments and ensure on-time, high-quality delivery across the program portfolio. Establish and enforce standardized intake, prioritization, change control, and program reporting processes across all teams. Automation and optimization of program management processes and reporting using AI-powered tools and virtual assistants. Leveraging natural language processing and machine learning to proactively identify risks, issues, and opportunities for improvement, and provide data-driven recommendations to the teams. Implementing AI-powered collaboration and knowledge-sharing platforms to facilitate cross-functional coordination and the dissemination of best practices. Encouraging the use of self-service AI-powered support and guidance tools to empower the teams and free up the Manager's time for strategic oversight and mentoring. Encouraging use of AI and AI tools-driven enhancements, to drive greater efficiency, predictability, and agility across the program portfolio, while also fostering a culture of continuous improvement and innovation within the organization. Serve as the delivery voice in steering committees, leadership reviews, and cross-functional syncs, advocating for the program portfolio. Manage and escalate risks, issues, and interdependencies across the program portfolio. Collaborate with stakeholders to align project or program scope, roadmap timelines, and resource needs. Provide insights through data-driven reports and visualizations to communicate progress, blockers, and delivery health. Lead transformation initiatives aimed at scaling agile, improving delivery predictability, and optimizing team throughput. Here's What You Need: 14+ years of experience in software industry with 5+ years exposure in Project/Program Management, with at least 3 years at the program leadership level. Bachelor's degree in relevant fields, such as computer science, engineering and business. MBA will be an added advantage. Proven experience overseeing large-scale programs involving Salesforce, ERP integrations, BI/Analytics, Data Warehouse, and Automation platforms. Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and experience implementing Agile maturity across diverse teams. Knowledge of AI/ML tools, frameworks and best practices along with experience leading AI/ML projects or initiatives. Experience in managing the lifecycle of AI/ML models in production will be an added advantage. Familiarity with AI governance practices. Excellent communication, interpersonal, strong stakeholder management, and executive presentation skills. Strong problem-solving, decision-making skills and strong negotiation skills. Attention to detail and ability to manage multiple projects simultaneously. Hands-on Experience with tools like Jira, Confluence, Smartsheet. Reporting tools like Power BI, Tableau, Sigma Experience preferred PMP, CSM, SAFe, or equivalent certifications preferred Provide strategic oversight and direction for the end-to-end delivery of multiple cross-functional projects and programs under a centralized portfolio. Lead, coach, and develop a team of Junior Project Managers, Scrum Masters, and delivery professionals - guiding them on Agile best practices and driving continuous improvement. Maintain and evolve a centralized program portfolio management system, providing real-time visibility into timelines, risks, dependencies, resource allocation, scope changes, and delivery performance. Drive program-level reviews, executive dashboards, and strategic reporting to IT and business leadership, communicating progress, blockers, and delivery health. Support teams in their day-to-day program management activities and closely monitor progress and ensure all project activities are completed on schedule or working with stakeholders to come up with a plan to bring projects on track. Enforce Agile and Scrum best practices across teams—ensuring consistency in delivery cadence, ceremonies, and sprint reporting (e.g., Jira, Confluence). Collaborate closely with engineering, QA, product, and architecture teams to remove impediments and ensure on-time, high-quality delivery across the program portfolio. Establish and enforce standardized intake, prioritization, change control, and program reporting processes across all teams. Automation and optimization of program management processes and reporting using AI-powered tools and virtual assistants. Leveraging natural language processing and machine learning to proactively identify risks, issues, and opportunities for improvement, and provide data-driven recommendations to the teams. Implementing AI-powered collaboration and knowledge-sharing platforms to facilitate cross-functional coordination and the dissemination of best practices. Encouraging the use of self-service AI-powered support and guidance tools to empower the teams and free up the Manager's time for strategic oversight and mentoring. Encouraging use of AI and AI tools-driven enhancements, to drive greater efficiency, predictability, and agility across the program portfolio, while also fostering a culture of continuous improvement and innovation within the organization. Serve as the delivery voice in steering committees, leadership reviews, and cross-functional syncs, advocating for the program portfolio. Manage and escalate risks, issues, and interdependencies across the program portfolio. Collaborate with stakeholders to align project or program scope, roadmap timelines, and resource needs. Provide insights through data-driven reports and visualizations to communicate progress, blockers, and delivery health. Lead transformation initiatives aimed at scaling agile, improving delivery predictability, and optimizing team throughput. 14+ years of experience in software industry with 5+ years exposure in Project/Program Management, with at least 3 years at the program leadership level. Bachelor's degree in relevant fields, such as computer science, engineering and business. MBA will be an added advantage. Proven experience overseeing large-scale programs involving Salesforce, ERP integrations, BI/Analytics, Data Warehouse, and Automation platforms. Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and experience implementing Agile maturity across diverse teams. Knowledge of AI/ML tools, frameworks and best practices along with experience leading AI/ML projects or initiatives. Experience in managing the lifecycle of AI/ML models in production will be an added advantage. Familiarity with AI governance practices. Excellent communication, interpersonal, strong stakeholder management, and executive presentation skills. Strong problem-solving, decision-making skills and strong negotiation skills. Attention to detail and ability to manage multiple projects simultaneously. Hands-on Experience with tools like Jira, Confluence, Smartsheet. Reporting tools like Power BI, Tableau, Sigma Experience preferred PMP, CSM, SAFe, or equivalent certifications preferred