Lead Documentation-Quality,ACG Packaging Materials

3 weeks ago

Shirwal, India ACG Worldwide Full time

Date: Aug 21, 2025

Location: Shirwal, India

Company: ACG

Group Company

ACG Packaging Materials

Primary Responsibilities

Strategic and planning

Analyse customer complaints periodically and recommend appropriate corrective and preventive actions with a view to avoid re-occurrence.
Ensure compliance for up-dation of CTQ requirements in ZMIC (SAP) to eliminate repeat complaints from critical customers.
Ensure effectiveness of action plan which will avoid rejection at the customer end and help in COPQ.
Resolve technical issue at the customer by guiding during trials.
Core Functional
Core
Collect all information related to customer complaints required for analysis to identify root cause.
Coordinate with Production, Sales, Business Development department & customers for effective implementation of CAPA.
Track and maintain the effectiveness of the submitted CAPA against the customer complaints.
Maintain the records and samples in a systematic way for early retrieval and traceability.
Participate in Kaizen and other organisational initiatives related to improvement of product quality.
Provide support to customers for understanding and resolving challenges during online processing or physical visit at customer end.
Internal Processes
Provide all customer complaint analysis to all concerned departments to enhance their learnings.
Coordinate with Sales for arranging rejected material receipt at Factory and take further appropriate action.
Coordinate with internal customers and suppliers as required to ensure proper adherence of laid down procedures/action plan.

Key Result Areas

  • Minimise Justified Customer Complaints
  • Initiate mechanism for providing acknowledgement to the customer complaints to sales.
  • Ensure timely and effective implementation of action plan provided against customer complaints and monthly tracking sheet to be maintained for compliance.
  • Ensure technical closure time for customer complaints.
  • Ensure order processing of customers as per Sales Order and Critical to Quality (CTQ).
  • Ensure training of customer complaints is provided to the concerned team wherever applicable.
  • Devise action plan to ensure its effective implementation to achieve reduction in COPQ as per business plan.

Key Interfaces

Internal Interfaces:
Planning
Production
Safety
Maintenance
Human Resources
Finance
Purchase
Development & Technology
Sales
Business Development
Operational Excellence
External Interfaces:
Suppliers & Vendors
Customers
Service providers.
Auditors.

Competencies

Sound technical knowledge

Plant QA understanding

Knowledge of QC Tools

Customer and Supplier Management

Regulatory & Risk Management

Persona - Collaborator

Persona-Builder

Persona-Entrepreneur

Persona-Innovator

Persona-Integrator

Persona-Nurturer

Persona-Partner

Has the candidate displayed any of the Values (Caring/Collaborative/Progressive) during the discussions?

  • Lead Documentation-Quality,ACG Packaging Materials

    2 weeks ago

    Shirwal, Maharashtra, India ACG Worldwide Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Date: Aug 21, 2025Location: Shirwal, IndiaCompany: ACGGroup CompanyACG Packaging MaterialsPrimary ResponsibilitiesStrategic and planningAnalyse customer complaints periodically and recommend appropriate corrective and preventive actions with a view to avoid re-occurrence.Ensure compliance for up-dation of CTQ requirements in ZMIC (SAP) to eliminate repeat...

  • Supervisor- Calendar,shirwal,acg Packaging Materials 1

    1 week ago

    Shirwal, India ACG Worldwide Full time

    **Date**:Dec 26, 2024 **Location**: Shirwal, India **Company**:ACG - Group Company - ACG Pharmapack Pvt. Ltd. - Primary Responsibilities - Strategic and planning - Optimize cost by enhancing performance through various controls such as reduction in manufacturing cycle time, machine capacity utilization, wastage reduction etc. and achieve the budgeted OTDIF...

  • Coordinator-logistics,scm,acg Packaging

    1 week ago

    Shirwal, India ACG Worldwide Full time

    **Date**:Oct 3, 2024 **Location**: Shirwal, India **Company**:ACG - Group Company- ACG Pharmapack Pvt. Ltd.- Primary Responsibilities**Strategic and planning** - Ensure complete pre & post shipment documents are available at customers end/port to have smooth material delivery. - **Core Functional**: - Prepare error-free pre and post shipment documents for...

  • Lead

    3 weeks ago

    Shirwal, India ACG Worldwide Full time

    Date: Sep 16, 2025 Location: Shirwal, India Company: ACG Group Company ACGE Primary Responsibilities Collaborate with Spares Sales teams and customers to ensure technical clarity, accurate scoping, and alignment of requirements for various engineering solutions. Lead and manage cross-functional team resources by effectively prioritizing tasks, planning...

  • Lead

    4 days ago

    Shirwal, Maharashtra, India ACG Worldwide Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Date: Sep 16, 2025Location: Shirwal, IndiaCompany: ACGGroup CompanyACGEPrimary ResponsibilitiesCollaborate with Spares Sales teams and customers to ensure technical clarity, accurate scoping, and alignment of requirements for various engineering solutions. Lead and manage cross-functional team resources by effectively prioritizing tasks, planning workloads,...

  • Supervisor-quality

    2 weeks ago

    Shirwal, India ACG Full time

    Group Company- ACG Pharmapack Pvt. Ltd.- Primary Responsibilities- Strategic and planning- Ensure compliance of CTQ requirements in order to eliminate repeat complaints from customers. Core Functional - Core- Conduct testing of material as per Quality Plan and assign and inform Quality Status to Production. - Analyse of product/process non-conformity along...

  • Plant Purchase Co-ordinator

    21 hours ago

    Shirwal, India ACG Full time

    Group Company- ACG Associated Capsules Pvt. Ltd.- Primary Responsibilities**Strategic Planning Activities**: **Core**: - Generate Requirements out of MRP and convert them into Purchase Orders - Create blanket Purchase Orders for Category A items along with schedules - Ensure coordination with the plant Production team to ensure smooth execution of operating...

  • Officer-logistics

    3 days ago

    Shirwal, India ACG Worldwide Full time

    **Date**:Sep 12, 2024 **Location**: Shirwal, India **Company**:ACG - Group Company- ACG Pharmapack Pvt. Ltd.- Primary Responsibilities**Strategic and planning** - Ensure complete pre & post shipment documents are available at customers end/port to have smooth material delivery. - **Core Functional**: - Prepare error-free pre and post shipment documents...

  • Co-ordinaotor

    5 days ago

    Shirwal, India ACG Worldwide Full time

    **Date**:Aug 13, 2025 **Location**: Shirwal, India **Company**:ACG - Group Company - ACG Associated Capsules Pvt. Ltd. - Primary Responsibilities - Line Lead Monitoring and verifying all shift activities (Manning ,Execution of Post Production Planning ) for the allocated lines Prepare shift machine performance report for the allocated lines to support...

  • Officer-export Logistics

    1 week ago

    Shirwal, India ACG Full time

    Group Company- ACG Pharmapack Pvt. Ltd.- Primary Responsibilities**Strategic and planning** - Ensure complete pre & post shipment documents are available at customers end/port to have smooth material delivery. - **Core Functional**: - Prepare error-free pre and post shipment documents for timely submission to bank / customers. - Circulation of updated...