Walk In Drive || GA/CCE || Bikaner || 03rd Sept. 25 || Wednesday

2 weeks ago

Bikaner, India IIFL Finance Full time

JOB DESCRIPTION

Position Name/ Job Title: Gold Appraiser

Department: Gold Loans

Location:Grade: Assistant Manager

Immediate Reporting Authority (IRA) Designation: Branch Manager

Job Description: (Pl mention detailed profile)

  • Should be able to handle walk-in customers.
  • • Adherence to the administrative process & policies of the organization is a must
  • Ability to understand needs & interests of the customers and cater to the same.
  • • To guide & provide the customers with all the required information about loans & scheme
  • Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
  • Keeping the existing customers up dated with their existing account details.
  • Must be able to identify quality & purity of Gold in any form by manual process.
  • Calculation of Gold valuation pledged by customer.
  • Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions.
  • Adherence to the administrative processes, norms, policies & discipline of the organization is a must

Job Specification: (should contain qualification requirement, experience background, any specific certification)Key Competencies:

  • Good verbal communication
  • Interpersonal skill
  • Negotiation skill
  • Convincing skill
  • Customer Service skill
  • Good follow up skills
  • Gold valuation skill
  • Educational and Professional Qualification Requirements
  • Minimum: Graduate
  • Beneficial/Desired: MBA from tier 3 college

CCE JD

Position Name/ Job Title: Customer Care Executive

Department: Gold LoansLocation:Grade: TraineeImmediate Reporting Authority (IRA) Designation: Branch ManagerTeam Size: 0Job Description:

  • Should be able to handle walk-in customers.
  • Adherence to the administrative process & policies of the organization is a must.
  • Ability to understand needs & interests of the customers and cater to the same.
  • To guide & provide the customers with all the required information about loans & schemes.
  • Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
  • Should be able to acquire new customers through referencing.
  • Keeping the existing customers up dated with their existing account details.

Job Specification: (should contain qualification requirement, experience background, any specific certification)

  • Key Competencies:
  • Good verbal communication
  • Interpersonal skill
  • Negotiation skill
  • Convincing skill
  • Customer Service skill
  • Good follow up skills
  • Educational and Professional Qualification Requirements
  • Minimum: Graduate
  • Beneficial/Desired: MBA from tier 3 college
  • No. of Years of Experience with Functional and Industry details
  • Minimum: 0-1
  • Beneficial/Desired: 1-2 years of customer facing role.

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