Sales Operations Analyst

16 hours ago

Gurugram, India Syneos Health Full time

Role & responsibilities

  • Provide internal, cross-functional administrative support for all Enterprise CRM (Salesforce).
  • Conduct daily administration, case management and auditing of the Salesforce platform.
  • Responsible for Salesforce user management and license assignments.
  • Provides oversight of data quality and structure in Salesforce.
  • Acquire data from primary or secondary data sources and maintain databases/data systems.
  • Help with sales tool support , DemandBase, RingLead, Sales Navigator, Altify, etc.).
  • Monitors the Sales Operations Help Desk email account and Salesforce queue.
  • Processes Sales Operations cases in a timely manner, meeting deadlines/SLA.
  • Document internal processes, guidelines, and best practices.
  • Provide backup support to team members as needed.
  • Use the Salesforce Data Loader to perform bulk updates.

OTHER RESPONSIBILITIES:

  • Performs other work-related duties as assigned.
  • Minimal travel may be required (up to 5%).
  • Note:  If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template.

QUALIFICATION REQUIREMENTS

  • BA/BS in business related field or equivalent combination of education and experience.
  • Minimum of one to two (1-2) years of related experience working with data and/or supporting customers.
  • 1- 3 years of hands-on experience in Salesforce administration, data management, or CRM support, with exposure to user provisioning, data quality oversight, and cross-functional stakeholder support
  • Excellent oral and written communication skills, soft skills, attention to detail, analytical ability and demonstrated critical thinking skills are essential.
  • Ability to organize, prioritize, meet deadlines, follow-up and coordinate multiple assignments.
  • Proficiency in Microsoft Office suite / Microsoft 365.
  • experience is a plus.

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