Chat Support Executive

2 days ago


in KS Job Junction Full time

Job Description: Chat Process (BPO)Position: Customer Support Executive (Chat Process)Location: MohaliEmployment Type: Full-time Shift: Rotational Key Responsibilities:Handle customer queries via chat in a professional and timely manner.Provide accurate information and resolve customer issues effectively.Maintain customer satisfaction by ensuring a smooth interaction.Escalate complex issues to the appropriate department when necessary.Adhere to company policies and quality standards.Requirements:Good written communication skills in EnglishTyping speed of 35 WPM with accuracy.Basic computer knowledge and familiarity with CRM tools.Ability to handle multiple chats simultaneously.Willingness to work in shifts, including nights and weekends.Preferred Qualifications:Previous experience in chat support or customer service (preferred but not mandatory).GraduateExperience 0 - 1 Years No. of Openings 50 Education Secondary School, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, B.Tech, Any Bachelor Degree, M.A Role Chat Support Executive Industry Type Call Centre / BPO / KPO / ITES / LPO Gender ( Male / Female ) Job Country India Type of Job Full Time (Night Shift) Work Location Type Work from Office Face interview location Mohali sector 67



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