Procurement Specialist
7 days ago
Walk-in Interview 25-Nov-24 & 27-Nov-24 in HCLtech Elcot campus Sholinganallur Chennai at 12pm.
Address:-
Chennai, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119, India
HR -Dhivakar
Timings- 12pm to 5pm.
Exp: 6 to 8 Years
Procurement & Customer support experience
JD:-
Shift : US (9:00 PM to 6:00 AM ) PST zone
Client : US
JD / Scope:
Create SR
TPS Escalation
Part Requests
Parts Follow up
Email Knowledge
Escalation Path
RFQ issue
Customer Enquiries i.e. Workflow launch
position is responsible in providing assistance to customers with their order concerns, TPS escalations, part requests, tracking of order, escalation path, customer inquiries, workflow laungh, etc. This role requires good comprehension and communication skills to be able to deliver good customer satisfaction required by the client through its established KPIs.
• Assist customers with their concerns guided by predefined standard operating procedures
• If queries are outside of the SOP, then take the query to appropriate product group for the process to be defined
• Adhere to agreed KPI, SLA and quality standards to maximize customer satisfaction
• Order management, track ,tracing, and answer inquiry of customers
• Create service requests on behalf of customers.
Interested candidate please walk-in directly and share you resume to my email id .
Thanks,
HR TAG Team.
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