NeoSoft - Java Support /Application Support

5 days ago


New Delhi, India Nexthire Full time

Location-Delhi Exp-8+Years Job Description Designation : Tech Lead Location : Connaught place Delhi Working days ; All bank working days  Role of Java Support /Application Support: Mandatory Skills (Exp 8 yrs to 12yrs Java Support /Application Support role) - Have handled Application Support (Banking) with hands on Incident - Management / Escalation procedures / Working with multiple Vendors. - Reporting and Tracking of Issues/Ageing/Resolution. - Strong Interpersonal skills. - Process oriented Individual. - Capability to work with multiple application/infra teams on tracking/resolving issues and documenting Root cause. - Mentor junior folks on incident handling. - Identify patterns of repeat issues and work with teams on resolution. - Manage & Track Change control for Infra/Application. - Participate in Change Control Board and Manage inter application dependencies - Monitor and track availability of services. - Coordinate and document DR Dills - Work with teams in Documenting Operational procedures - Manage and Handle workload of L1/L2/L3 Teams. Supplementary Skills * Vendor resource management * Exposure to Retail/Corporate Banking functionality Role: Result-oriented professional with over 11 years of rich experience in Production Support, IT Support, Process improvement and People Management, LOS/LMS, Payment Gateway, POS, Cards , Wallet, Fintech & MSME Lending , BNPL. Success in leading end-to-end perfection across Incident, Configuration, Service, Problem, Escalation & Project Management with excellent in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction Skilled in concepts of end-to-end project planning & implementation which includes scope management, activity sequencing, cost estimation, risk analysis, quality mgmt. and so on Performance-driven professional with proven excellence in stakeholder management; set up project delivery strategy, operations readiness & internal controls in the organization Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores Capable in managing, leading & training teams for running successful process operations & experience of developing procedures, service standards for business excellence



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