Customer Engineer

2 months ago


bangalore, India Aisera Full time

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role:

At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. The Aisera customer engineer is assigned specific customer accounts and is responsible to keep their accounts in good health, while working to accomplish the customer’s goals, solve technical issues, and answer technical questions.

"This role is based out of our Bangalore office, and requires working during US hours. The work hours may change in future."

Responsibilities :

Be the primary technical point of contact for customers. Verify that Aisera has access to the right information from customer backend systems. Train the AI system to provide the best answers to questions. Develop workflows/RPAs based on customers’ requirements (requires scripting knowledge)  Triage any technical issues reported by customers and work with Engineering toward the resolutions.

Basic Qualifications :

5 years of Customer engineering, software development, or DevOps experience. Experience in customer facing roles. Knowledge of scripting using bash, Java, JavaScript, python, or similar scripting/programming language. Knowledge of REST APIs – how to make calls and troubleshoot errors. Knowledge of security standards (authentication/authorization) & practices including oAuth, SAML and SSO. Bachelor’s degree or equivalent knowledge in computer science, engineering, or related technical field. Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc. Knowledge of AI technologies is a plus.

Why Aisera?

If you are passionate about building Enterprise level applications in AI and Automation, possess the required expertise, and have experience with enterprise level Customer engineering or startups, we encourage you to apply and be a part of our growing team.

Medical, dental, and vision benefits

Holidays and flexible PTO

Paid family leave

Stock Options 

Employment Assistance Program



  • bangalore, India Aisera Full time

    Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and...


  • bangalore, India Bosch Full time

    Job Description We make machines speak! Find out how by becoming one of our team members in Bosch’s Home of Intrapreneurs. “Digital Twin – Integrated Asset Performance Management” is a corporate start-up that is going global and faces huge business potential which now needs to be realized. Therefore, we need you as contributors, shapers &...


  • bangalore, India Fortanix Full time

    At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding...


  • bangalore, India Trellix Full time

    Customer Success ManagerCustomer Success ManagerCustomer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR...


  • bangalore, India Trellix Full time

    Customer Success Manager - German SpeakingCustomer Success Engineer ApprenticeCustomer Success Engineering - ApprenticeCloud ApprenticeEndpoint Security ApprenticeData Security apprenticeCustomer Success Group - ApprenticeDemo System EngineerProduct Manager - EDR Threat ManagementSenior Security Researcher (XDR - Threat Detection & Response)CSM Israel //...


  • bangalore, India HITACHI ENERGY INDIA LIMITED Full time

    Description : Mission Statement This benchmark is intended for incumbents who have responsibility for more than one Specialization within the Sub-family. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works...


  • bangalore, India Cloudera Full time

    Job Description :  At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation...


  • bangalore, India Rubrik Full time

    Job Summary Customer Success Engineer II Location: Bangalore, India Shift - APAC About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to...


  • bangalore, India Molex Full time

    Our Team Responsible for custom layout of RF and analog circuits such as LNA, Mixers, PLL , Power amplifiers, Data converters, LDOs, SerDes, LC VCO, Bandgap and Bias circuits. What You Will Do Responsible for custom layout of RF and analog circuits such as LNA, Mixers, PLL , Power amplifiers, Data converters, LDOs, SerDes, LC VCO, Bandgap and...


  • bangalore, India Clear Ventures Full time

    You will • Individual Contributor (4-8 yrs) • Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies • Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies • Develop, curate and maintain...


  • bangalore, India Molex Full time

    Our Team * Responsible for custom layout of RF and analog circuits such as LNA, Mixers, PLL , Power amplifiers, Data converters, LDOs, SerDes, LC VCO, Bandgap and Bias circuits. What You Will Do * Responsible for custom layout of RF and analog circuits such as LNA, Mixers, PLL , Power amplifiers, Data converters, LDOs, SerDes, LC...


  • bangalore, India The Nielsen Company Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • Customer Engineer

    2 days ago


    bangalore, India Schindler Group Full time

    We Elevate... Your Responsibilities CUSTOMER ENGINEER We Elevate... Your Best Self What we need? ( Filed work job - having 2-wheeler is must ) Elevator maintenance job. 1. Role: The Customer Engineer will be responsible for repairs and maintenance of the installations in his route/territory with the help of the...


  • bangalore, India Intel Full time

    Job Description We are seeking a highly motivated and technically adept individual to join our team as a Customer Enabling Engineer. This role is pivotal in supporting our customers' deep learning and large language model technical challenges, interfacing with our RnD team for issue resolution, and managing projects that enhance our product offerings...

  • Customer Engineer

    2 months ago


    bangalore, India Schindler Full time

    ID:  64743 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works...


  • bangalore, India Rubrik Full time

    Job Summary Senior Customer Success Engineer I Location: Bangalore, India About The Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and...


  • bangalore, India Sonata Software Full time

    About Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...


  • bangalore, India Multi Recruit Full time

    Roles and Responsibility Help users get the most out of their Karoo units. Intimately understand the full functionality of ourexisting and future products, and the ways in which cyclists will utilize them. Interact with users over email, live chat, video,community forums, Phone calls (in future), and other communication platforms. Assist users to...


  • bangalore, India Zeta Global Full time

    Job Role: Customer Success Engineer Job Description: Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive...


  • bangalore, India Rubrik Full time

    Job Summary Senior Customer Success Engineer II Location:Bangalore Shift:EST About The Team: Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to...