AVP - HR Shared Services (HR Operations)
4 weeks ago
Location: Bangalore
A female candidate will be preferred for this role
We seek an adept Associate Vice President - HR Shared Services to ensure the impeccable delivery of HR Shared Services across multiple clients. This pivotal role entails overseeing operational quality, managing profit and loss (P&L) of the vertical, and serving as the primary client contact for service-related matters, all while prioritizing client satisfaction. You'll navigate a hierarchical structure encompassing Assistant Managers and Managers, while also serving as the point of escalation for clients.
Role Requirements:
- Proficiency in managing hierarchical structures involving Assistant Managers and Managers within HR Shared Services or related fields.- Intermediate understanding of client administrative environments, processing flows, procedures, and compliance requirements.- Advanced grasp of organizational procedures and compliance standards.- Intermediate knowledge of regulatory and legislative requirements, particularly in HR-related areas.- Foundational understanding of system capabilities and application platforms utilized in HR Shared Services.- Intermediate understanding of transition methodology for seamless integration of new clients into the shared services model.- Collaborate with support functions like Hiring, Finance, and HR Business Partners to execute critical processes such as Executive Integration Program and Client-Specific Background Checks smoothly.- Engage with Global HRSS & Technology Teams to enhance systems and tools, aiming for streamlined processes.- Partner with other members of the People Success (HR) team to innovate policies, procedures, and practices surrounding people processes.- Contribute to the design of integration and lifecycle process frameworks, including drafting and reviewing Standard Operating Procedures (SLAs) for key processes.- Ensure all HRSS activities adhere to SLAs and timelines outlined in SOPs.- Monitor HR query responses to ensure compliance with SLAs.- Investigate incidents and take appropriate actions.
Critical to Quality (CTQs):
- Minimum of 12 years of relevant experience in HR Shared Services or related fields.- Should have managed atleast team of 20+ members- Proven success in managing service delivery operations, including P&L responsibility.- Strong leadership skills with a talent for motivating teams to achieve performance targets.- Exceptional communication and interpersonal abilities, vital for nurturing client relationships.- Strategic mindset with a knack for driving continuous improvement initiatives and implementing best practices in service delivery.- A female candidate will be preferred for this role
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