E2E Service Expert

3 weeks ago

noida, India Ericsson Full time

Description

Join our Team

About this opportunity
This Job Role is responsible for the coordination, management and execution of Fact analysis, RFO, RCA finding, Data Analytics. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do

Provide E2E support for the Packet Core Operations Data Network and serve as the Operations Engineer in Packet Core that includes GSM, GPRS, LTE, 5G technologies. Nodes include vEPC (Evolved Packet Core) i. e. MME/EPG on Virtual Platform Multi-Vendor Platform i.e. Cisco/Huawei/Ericsson/Nokia/ZTE not mandatory but preferred. Provide input and suggestions to improving all operational aspects, related to the Packet Core Services and Network infrastructure which could contribute into increasing the quality of the Packet Core Services - end to end. Assess need for any system reconfigurations (minor or significant), make recommendations, and complete them as required. Assisting in correcting capacity and performance related issues for all Packet Core Traffic. Work with the Cross Domain team to ensure the integration of the Packet Core Technologies within the Operations processes. Will organize and produce weekly and monthly reporting and perform trend analysis to assist in the support of Packet Core Services

You will bring

Knowledge of Telecom Operations Practice Presentation & Communication Skills Problem Solving and critical thinking Delivering Results & Meeting Customer Expectations Applying Product Line Expertise : Ericsson/Juniper/IPWorks Packet Core Technology : GSM/GPRS/EDGE/LTE/5G Technical Certifications

Experience

The experience required for this Job Role is 3-5 years. Engineer Level Candidates are required for this.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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