CRM Functional Tester

1 week ago

Pune, India LTIMindtree Full time
Hello Candidate,

Location:- LTIMindtree Pan India Office.

Minimum Experience Required:- 5yrs.

Notice Period:- Immediate joiner.

MS Dynamic 365 Functional Tester/QA

The

Dynamic 365 Functional Tester/QA

needs to be well versed with and have hands-on experience in testing Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps based solutions.

The selected candidate will be working with the development team, and report to the project manager and technical lead.

Essential Job Functions & Required Skills:

Participate in full testing life cycle, including requirements validation, test planning, and test case identification/development, development of test automation framework, functional testing, and user acceptance testing.Define test objectives, write, and execute test cases and test scenarios to ensure that software products meet design specifications and ensure consistency, completeness, accuracy, and testability of product requirements.Collaborate with stakeholders to formulate testing scenarios and facilitate testing.To ensure high quality and accuracy is maintained through to software release.To prepare and maintain test plans for use on automated testing tools.To prepare a test plan and test scripts to test each software component and demonstrate the business condition under test and the expected results.To provide feedback to the development team and ensure the work is carried out in accordance with the schedule and the quality requirements.To create/update user stories, Epics, features, testcases in Azure DevOps and maintain issues/bugs as part of the system testing/user testing.Ability to test business processes, plugins, and workflows with both positive and negative test cases.Experience in testing multiple business unit with data segregation and cross BU access/roles.Strong hand on experience in testing Dynamics Self-service Portals, Custom portal and knowledge Management, SharePoint integration.Experience in testing Customer Service Hub, Unified Client Interface, Power BI Dashboards & Reports, Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).Experience in testing Power Automate and Power Apps.Work with business users to understand the reported issue and steps to recreate the issue in non-production environment.Support system and user acceptance testing activities, including issue resolution.

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