System Administrator
1 month ago
DUTIES AND RESPONSIBILITIES
Respond to all calls or request for assistance that come to the service desk via phone, emails, chat, and self-service.
Act as a single point of contact for all queries received above.
All Tickets (FCR or Non FCR) should be documented and/or assigned to the right support teams with reference of knowledge base and training.
IT Asset Allocation, Tracking and Reporting.
Troubleshooting of IT related problems related to Hardwares and Softwares.
Basic Active Directory knowledge like creating user accounts, reset passwords, create groups etc.
Provide support on queries Troubleshoot basic network issues.
Provide basic in-house training in MS Office applications used within the Association(Word,Excel, Outlook, and PowerPoint) Blackberry/Good for Enterprise account management.
24* 7 On-site support.
REQUIRED SKILLS
Required communication skills and telephonic etiquettes
Good organizational skills
Good written and verbal communication.
Operating System (Windows 7 / Windows 10)
Basic knowledge on Application Troubleshooting
Basic User & Security Group Active Directory administration
Basic knowledge of Microsoft based operating systems with emphasis on (Windows 7/ Windows 10).
Basic Knowledge with using and troubleshooting Outlook 2010/2016 within a network environment (permissions, calendar sharing, and delegation)
ITIL qualification is preferable. Candidate should have completed ITIL program either via Internet program such as Udemy or via in house training in the last 1 year.
Minimum 3 years of experience.
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